What you’ll be doing
You’ll be joining Optivo at an exciting time as we focus on developing new and innovative ways to engage our 90,000 residents. If you’re an individual who would like to make a difference to our residents.
As Optivo’s Co-creation Lead, you’ll have the opportunity to lead on co-creation projects which involve residents, staff and external stakeholders to design or improve Optivo services, policies and procedures.
You’ll be part of a new team with a new agenda and supporting our strategic directions. Working across the business areas to support colleagues run co-creation projects.
Some of the exciting and varied projects you get to be involved with will include service improvement, this will involve lots of coordination and collaboration with senior stakeholders across Optivo and our customers and you will primarily be responsible for creating a real sense of partnership working and linking this with Optivo’s co-creation framework.
What you’ll need
The Co-creation Lead will have an in-depth understanding of co-creation principles and evolution methods.
You’ll ideally hold a service design qualification or willingness to work towards one along with a project management qualification. This role requires the successful candidate to have experience in facilitating workshops, along with strong presentation and organisational skills.
You’ll be customer focussed individual who has empathy and understanding and have the ability communicate with people from various backgrounds.
Working at pace you’ll be adaptable and able work to tight deadlines with changing goals