This Vacancy has closed.
Case Officer (Corporate Services) Level 2
  • Employer: Folkestone & Hythe District Council
  • Reference: 123/21/150019
  • Published: Fri 30/04/2021, 16:50 PM
  • Closing on: Fri 14/05/2021, 12:00 PM
  • Working Pattern: Flexible Hours, Part Time
  • Hours: 29.6 hours per week
  • Salary: £23,278 - £26,222 (Grade D)
  • DBS Check: Yes
  • Location: Civic Centre, Castle Hill Avenue, Folkestone, Kent CT20 2QY, Kent

Vacancy Location

More Information

Case Officer (Corporate Services) Level 2

Fixed Term for 1 Year

Folkestone & Hythe is a dynamic and innovative place to live, work and visit. Based in our modern offices in the heart of Folkestone, with easy access to transport links, local shops, entertainment facilities and the seafront, we offer a flexible working environment, corporate membership and reward schemes, Employee Assistance Programme, and access to the Local Government Pension Scheme.

We are currently seeking a self-motivated and proactive individual excited by the challenge of a role within our Case Management team. Working in a multi-skilled team focused on delivering core support services, this is a fantastic opportunity to work at the heart of the council, providing excellent customer service to a whole range of stakeholders.

The primary function of the post holder will be to assist with maximising the income from rents, service charges and other monies by taking prompt and appropriate action to minimise arrears and non-payment. The role will involve contacting current and former council tenants to discuss rent arrears, taking relevant action such as setting up and monitoring payment arrangements and taking recovery action where arrangements fail. There will be an element of taking inbound calls but the predominant function will be general income management work including outbound calling.

You will need to have some experience of working in a customer focused administrative support role and the demonstrable ability to meet service performance targets. Specific experience in housing, debt and tenancy law would be advantageous, but if you’re a fast learner with excellent interpersonal, communication and negotiating skills and the ability to work effectively as part of a multi-disciplined team then we want to hear from you!

For an informal discussion please contact Emma Massetti (Case Management – Corporate Services Team Leader) on 01303 853731 or email

We are continuing to closely monitor the impact of Covid-19 (Coronavirus) on all our recruitment activities. Our priority is to make sure that you and our staff are safe. As a consequence, social distancing restrictions may affect the conducting of interviews and the start dates of successful candidates. We will endeavour to keep you updated throughout the process.