Senior CCTV Operations Centre Officer - Waltham Forest Services Ltd
  • Employer: London Borough Of Waltham Forest
  • Reference: WFS/21/150178
  • Published: Tue 04/05/2021, 16:22 PM
  • Closing on: Tue 18/05/2021, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 44 hours per week
  • Salary: £27,462
  • DBS Check: Yes
  • Location: Waltham Forest

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Senior CCTV Operations Centre Officer - Waltham Forest Services Ltd

Waltham Forest Services Ltd (WFS) is a trading company providing services for the London Borough of Waltham Forest including CCTV Monitoring, lettings and management, large-item collections and much more.

WFS is looking to appoint a CCTV Senior Operation Centre Officer to provide a professional, proactive, customer-focused service for our fast-paced, technology-driven 24/7 CCTV Operations Centre. The role is shift based rotating weekly between day and night.

What we seek in you;

  • Excellent written and verbal communication skills to engage and communicate with internal and external stakeholders, customers and partners.
  • Highly organised with the ability to multi-task and be flexible to respond to service delivery requirements.
  • Ability to work with minimum supervision, using problem-solving skills and initiative to provide a customer-focused support service.
  • Outstanding active listening skills - ability to clearly articulate messages to a variety of audiences.
  • Excellent attention to detail and will be expected to maintain a high level of professionalism, care and integrity, ensuring a positive image of the company is promoted at all times.
  • This post demands a high level of flexibility, a positive attitude and the ability to adapt to changes.
  • SIA accreditation in public surveillance required.

DBS and Police checks will be carried out – the role is dependent on these being satisfactory.


Annual Leave – The successful candidate will be entitled to 23 days annual leave per year (full time equivalent). This will rise by 1 day per completed year of service up to a maximum of 5 extra days. In addition, you will be entitled to 8 Public / Statutory Holidays. As the role is required to work across a 24/7 365 day rota, the bank holiday entitlement is paid as part of the salary. The actual salary for the role is £26,448 plus £1,014 bank holiday supplement.

Pension – The Company offers an Occupational Pension Scheme in line with their obligations under Auto-Enrolment.

Note: The employer for this role is Waltham Forest Services Ltd and not The London Borough Waltham Forest Council.

How to Apply

Application Information The councils preference is for on-line application forms. However if you have a disability and are unable to complete an on-line application, please ring 0208 496 4227 who will be able to arrange an alternative. For more information on how to complete your application form, follow this link: Applying for a job at Waltham Forest Council

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