This Vacancy has closed.
Customer Service Advisor (Maternity Cover)
  • Employer: Guildford Borough Council
  • Reference: 3/21/150374
  • Published: Thu 06/05/2021, 10:16 AM
  • Closing on: Wed 19/05/2021, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: £23,480 - £36,004 per annum
  • DBS Check: No
  • Location: Millmead House Offices, Millmead, Guildford GU2 4BB, Surrey

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More about this employer

Customer Service Advisor (Maternity Cover)

  • Do you enjoy helping people?
  • Are you able to work under pressure?
  • Are you able to juggle multiple priorities simultaneously?
  • Are you IT proficient?

If this sounds like you then this could be an exciting opportunity for you to join our Customer Service team. 

We are looking for an enthusiastic and committed team player to join us on a 12 months fixed-term contract to deliver the highest standard of customer services to our internal and external customers.

Applicants will need to demonstrate previous customer service experience as well as excellent verbal communication skills and IT proficiency. We are seeking applicants with the ability to analyse information, plan, monitor and use their own initiative, and most importantly be customer focused at all times. Previous contact or call centre experience is desirable.

In return, we offer a generous annual leave entitlement, pension scheme, childcare vouchers and pleasant working environment near to the town centre.

If you are interested in this busy and varied role, please apply online. 

A basic DBS check will be required for the successful candidate prior to appointment. 

The closing date for applications is Wednesday 19th May 2021.

First stage telephone interviews will be held on Friday 21st 2021.

Second stage interviews will be held on Wednesday 26th or Thursday 27th May 2021.

For an informal chat about the role, please contact Jane Brown (Customer Service Team Leader) on 01483 445053.

Appointment and progression through grades will be based on the needs of the business

About Guildford

Guildford is a regional centre for leisure, business, education, shopping and culture set in beautiful countryside that includes the Surrey Hills Area of Outstanding Natural Beauty. Guildford is a thriving market town and is a principal shopping destination with a vibrant night time economy. The town’s geographical location provides excellent transport links in all directions, London is just 30 minutes away on the train and the town is well-served by frequent bus routes and subsidised Park and Ride facilities.  All of this contributes to a quality of life that attracts many people to live, work in and visit Guildford.

We are an equal opportunity employer and value diversity. All employment decisions are made on the basis of qualifications, merit and business need. Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff and post-holders to share this commitment.  To fulfil this commitment we have robust systems in place for the safe recruitment of staff and volunteers.