Salary range: £24,462 - £28,725 p.a. inc.
Hours of work: up to 36 hours per week (part time or full time)
Location: Civic Centre and other locations from time to time
An excellent opportunity...
Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.
The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.
Your role will be ensuring that all Council Tax is billed, collected and recovered in accordance with legislation, case law, local policy and procedures. You will work with customers to resolve enquiries about the administration, billing and recovery of Council Tax working to high quality and maximising collection and recovery of council tax.
The recovery of all debts should be done in an efficient and objective manner, taking account of customers’ individual circumstances and ability to pay but at the same time paying absolute attention to the financial interests of the Council in terms of maximising collection. The role is about ensuring that all Council Tax cases progress through the recovery processes to maximise in-year collections and minimise arrears outstanding for previous years.
Ideal candidates will have positive can-do attitudes along with experience of dealing with customers or demonstrable skills to do so. Candidates will possess the ability to understand the needs of a diverse range of customers, and a commitment to securing the best possible outcomes for them along with the ability to effectively use a range of IT systems and applications. Candidates will also possess excellent interpersonal skills and good problem-solving skills along with the ability to make sound judgements and decisions under pressure. Ideal candidates will be those who work flexibly whilst also working effectively as part of a team to achieve collective goals.
Closing Date: 13 May 2021 (23:30)
Assessment & Interview: TBC
Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community.
Applications are particularly welcome from people with disabilities and LGBT (lesbian, gay, bi-sexual and transgender) applicants as they are under-represented across the council.
All organisations and individuals who work with children and young people, or are involved in providing services for them have a duty to safeguard and promote their welfare.
We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment.
Applications from candidates who have applied for this role in the last 6 months will not be considered.
Please note CVs will not be considered as part of your application for this position.