Customer Relationship Manager
Shepherds Bush Housing Association is an award-wining community-focussed housing association based in west London. Established by Reverend Asbridge in 1966, our vision today is as steadfast as it was then – for everybody in west London to have a safe and affordable place to call home. We’re at a thrilling time in our history, with the re-launch of our corporate strategy, major new building projects underway, and exciting plans to improve our services for residents.
Who we are looking for?
A performance and customer-focused Customer Relationship Manager to join our ambitious Customer Experience Team. A personable individual, you will have the ability to build relationships and gain the trust of a wide range of customers. A strong communicator, you will be able to successfully work across various functions and different groups of stakeholders.
What skills and experience you will need
We are ideally looking for someone who has had experience of working in a Housing Management, Housing Officer, or similar role, although this is not essential. We do need someone who can confidently and competently resolve anti-social behaviour and complex tenancy management issues.
How you will fill your days
You will manage a patch of properties which will include budgets, all escalated housing management matters, and customer satisfaction. You will be accountable for stage 1 complaints on your patch. Working with minimal supervision you will take ownership and pride in delivering a great service to all our social housing customers.
What you will get in return
- Competitive salary of circa £37,000
- 25 days annual leave, rising with service
- A contributory pension scheme
- Hybrid – office/remote approach to the working week
- Simply Health cash plan and a choice of flexible benefits
- Exciting opportunities for learning and career development
- A job with social purpose
- A great office location: A 2-minute walk from Turnham Green Station, in the heart of leafy Chiswick, close to local shops and amenities
What you need to do now
Further information can be found in the recruitment pack. If you feel that this could be the role for you, please upload your CV and complete our short online application form, giving examples of how your skills and experience meet the job requirements.
Application deadline: 7th June
Shepherd’s Bush Housing Group has a commitment to ensuring that equality and diversity is integrated at the core of our business and responds to the needs of our employees, workers, stakeholders and customers. By accessing, recruiting, and developing people from the widest possible talent pool, we gain an insight into different communities. This allows us to generate greater creativity in supporting the diverse needs of our customers and the community.
We are committed to equality and valuing diversity within our workforce and with the volunteers who give their time to us. We expect everyone to understand and accept their personal responsibility to recognise and value differences and the unique contributions that people make to the way we deliver our services.