This Vacancy has closed.
Family Support Worker
  • Employer: Surrey County Council
  • Reference: orbis/TP/819/14614
  • Published: Tue 08/06/2021, 8:05 AM
  • Closing on: Sun 20/06/2021, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 36.0 hours per week
  • Salary: £27,991 per annum
  • DBS Check: Yes
  • Location: Quadrant Court, 35 Guildford Road, Woking

Vacancy Location

More Information

More about this employer

Family Support Worker

The starting salary for this role is £27,991 per annum for a 36 hour week.

There are 2 roles available. One full time and one part time 18 hours. 

At Surrey, our Children Services are on a rapid journey of transformation, with a dedicated permanent senior leadership team in place.

A pivotal part of this transformation journey is to ensure that we have managers and staff in place who are motivated in creating an environment where talent is nurtured and people experience they are supported to be the best they can be.

It is not possible to provide great services without a fundamentally close connection with our children and families and that is why Surrey continues to implement the Family Safeguarding model. This model is strength based and includes professionals who work with adults in teams supporting children and their families. Surrey is continuing to bring together Social Workers, Family Support Workers, Domestic Abuse Practitioners, Recovery Workers, Mental Health Practitioners and Psychologists so that the whole team can address all the issues facing a family.

"We are now strengthening and extending our out of ours service and we have 1.5 Family Support Worker posts now available. We are now recruiting to x1 full time role and a 0.5 part time role. Surrey Emergency Duty Service has been recently reviewed and is about to launch its new revised ways of working. The model includes the implementation of modern telephony systems, innovative ways of recording as well as enhanced communication and work with residents and the daytime services." Juliana Tomegea, Children’s Single Point of Access Service Manager.

Your role as a Family Support Worker in the Emergency Duty Service is to:

  • provide information to the public and other referrers about out of hours services available within Surrey for all user groups both Surrey County Council services and those provided by other agencies e.g. Health, Housing, Benefits Agency, CAB etc
  • receive written and telephone enquiries and referrals to the Emergency Duty Team
  • take accurate and concise information, and approach other agencies and check records to assist Duty Senior Social Workers in dealing with referrals
  • record information as required on the Surrey Social Care case management system and any other database as required
  • assist with maintaining resource information within the team.

Throughout all that you do, you will ensure that your team upholds and champions best practice so that together, we are focused on solving problems early and we meet the needs of our Children, Young People and their families, reducing the risk of harm.

We believe that Surrey is one of the best places in the country where professionals can make the biggest difference to children's lives. We have taken huge strides towards delivering outstanding children services and we want professionals who are as passionate as we are to join us on this journey.

We would love to hear from you if you believe you have this passion for improved outcomes and safeguarding children, and the required skills and experience to be one of our Emergency Duty Service’s Children’s Family Support Workers. We have made a great start improving services and outcomes for children at Surrey and now want the best people to join us to continue the great work already achieved.

Requirements of you as a Family Support Worker:

  • NVQ level 3 or willingness to undertake training
  • Experience of working with the general public in an advisory role
  • Experience of working with individuals with social care needs
  • Awareness of helping agencies and welfare benefits
  • Effective oral and written communication skills
  • Able to organise and maintain accurate information systems
  • IT literate
Job Advert



Additional Information

Contact Details

For an informal discussion contact Juliana Tomegea by e-mail at We look forward to receiving your application. 

Additional Information

The job advert closes at 23:59 on 20/06/2021.

Interview dates to be confirmed.

From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years’ service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.

Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.  We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.

An enhanced DBS ‘Disclosure and Barring Service’ check for regulated activity (formerly known as CRB) and the Children’s and Adults’ Barred List checks will be required for this role.

Company Information

Our Values

Our values are what support our vision, shape the culture and are crucial in delivering our corporate strategy.