Revenues Specialist (CFRT Income Maximisation & Welfare)
  • Employer: Lewes and Eastbourne Councils
  • Reference: SD/21/154191
  • Published: Tue 08/06/2021, 14:25 PM
  • Closing on: Tue 29/06/2021, 12:00 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: £24,003 - £37,890
  • DBS Check: No
  • Location: Eastbourne Borough and Lewes District Councils, East Sussex

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Revenues Specialist (CFRT Income Maximisation & Welfare)

Fixed-term contract until 31 March 2022

We are seeking customer centric individuals to join our Income Maximisation and Welfare team.

Income Maximisation and Welfare

As a specialist Advisor you will handle more complex cases and be responsible for the end to end customer journey, mentoring, training and guidance to Advisors on your area of expertise.

This role will ensure the timely and efficient recovery of Council Tax, Business Rates, Rent Arrears, Housing Benefit Overpayment Recovery and Car Parking Penalties and Permits whilst balancing the needs of the customers welfare.

You will have proven experience and hold the relevant training and qualifications in income recovery. We require the preferred candidate to be proficient at providing excellent customer service, effective communication skills and be a team player.

The post holder will be responsible for resolving complaints, MP enquiries and FOI requests as directed by the manager to a successful resolution for the customer.

You will be self-motivated, and be able to work under pressure whilst maintaining good attention to detail.

Closing date: 22 June 2021.

Interviews: TBC

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How to Apply

Please apply online via the link provided.

 

Please note, we do not accept CVs submitted without a fully completed online application form.

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