MEQ Team Leader- Complaints and Information Team
Salary: SO1 £30, 585 - £31,557
Fixed Term/Secondment for up to 9 months
No. of roles: 1
An opportunity has arisen for the recruitment of the Team Leader role, for 9 months while the current post holder is on secondment elsewhere in the Council. The role is to lead on delivering an efficient members enquiry service.
The post is full time, 36 hours a week.
The role is to ensure the that enquiries from Councillors and MPs are recorded and actioned in a timely manager and in compliance with corporate targets. Also managing complex cases and liaising with services across the council.
Coordinating the work of 2 MEQ coordinators.
The role requires you to be able to communicate effectively verbally and written with a wide range of people including customers, members and staff at all levels of the organisation.
The successful applicants should therefore a good command and standard of written and spoken English.
Experience of problem solving, ability to plan and organise to ensure timescales are met within a pressurised environment.
Experience of dealing with councillors and MPs.
Experience of using CRM or a member’s enquiry system would be advantageous, as would previous MEQ experience, but is not essential as full training will be given.
The role is currently home working but when office based will be at the Civic Centre in Enfield Town.
The successful candidate will join an established team and will benefit from comprehensive training.
If you can meet challenging deadlines, deliver a high-quality service & develop excellent working relationships we would like to hear from you.
A job description is attached which provides generic details regarding the job role and person specification.
Why it's great to work for Enfield Council
- An excellent pension through the Local Government Pension Scheme (LGPS).
- Up to 31 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
- A blend of remote and office based working for most roles.
- Interest free season ticket loan repayable over three or ten months.
- Career development and learning experiences from a range of training courses and learning methods.
- Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
- Health and leisure discounts and tax-free bikes for work.
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more.
Closing and Interview Dates
Closing Date: Midnight, 1st July 2021
Interview Date: TBC
If you have any difficulties accessing this information, please contact Oley Taal Gaye on 0208 132 1043 or email@example.com
If you would like to know more about the role, please contact Karen Wright on 020 8132 2317 or email firstname.lastname@example.org or contact Husnara Islam on 0208 132 1008 for an informal discussion or to arrange a visit to the team.
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment.
If you have previously applied for this role within the past 12 months, unfortunately, a second application will not be considered.