This Vacancy has closed.
Customer Service Assistant
  • Employer: Central Bedfordshire Council
  • Reference: CBED/21/10086
  • Published: Tue 13/07/2021, 14:45 PM
  • Closing on: Sun 25/07/2021, 23:55 PM
  • Working Pattern: Part Time, Weekends
  • Hours: 23.25 hours per week
  • Salary: £15,000 - £19,999
  • DBS Check: Yes
  • Location: Leighton Buzzard, Bedfordshire

Vacancy Location

More Information

Customer Service Assistant

The Leighton Buzzard Centre is more than a place where you can find books, it is a valuable resource for the community and provides a place for members of the public to apply for jobs, research topics of interest and take part in clubs. It is also home to Leighton Buzzard Theatre.   


We are looking for an enthusiastic person, able to provide a first class service to customers at Leighton Buzzard Centre. You will deliver a high level of customer service and interact effectively with a wide range of people on a daily basis. The day to day duties include, assisting customers to use our self service terminals, finding books and information for customers, taking part in promotional activities for both children and adults and dealing with library stock. You will actively promote and encourage the use of the Library, Theatre and Adult Skills & Community Learning services, by meeting and greeting, floor-walking and other activities. You may also be expected to carry out Front of House responsibilities during Theatre performances including working with bar staff, technical staff and volunteers, and assisting on Health and Safety matters including potential evacuation of the venue.


Helping to deliver a vibrant, high quality, relevant and sustainable library service by contributing to Library Strategy priorities, you will engage with new and existing customers. By doing this you will help to increase library usage and support the continuing modernization and transformation of this important service.


Experience of working with the public in front line customer service, IT skills (GNVQ level 2 or equivalent) and an interest in books, reading and information are essential. While experience of working in a library would be advantageous, more importantly you will bring with you enthusiasm, great communication skills and excellent customer service.


Although you will be based at one library, you must be able to work flexibly at other libraries if required. There are 3 positions available, the posts have fixed hours:


Tuesday - Friday 9-2pm and alternate Saturdays (2 positions available)

Tuesday - Friday 1-6 pm and alternate Saturdays (1 position available)


Join us and find your greatness by helping us to deliver better services to the local community.


Central Bedfordshire Council has its own vision and values that are integral to everything we do. Our area vision is to make Central Bedfordshire 'A great place to live and work'.


To assess your suitability for the role, you must demonstrate how you meet the key outcomes, accountabilities and competencies. To do this, you’ll need to refer the Family Profile, Role Profile and Competency Framework which can be found in the Recruitment Pack: Customer Services Assistant


For an informal discussion about this position, please contact: Colette Seale at or on 0300 300 8059.


For queries related to the recruitment of this vacancy, please contact: Recruitment Team at 



Central Bedfordshire Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees, volunteers and contractors to share this commitment. This post is subject to the disclosure of criminal records.  


Central Bedfordshire Council is an equal opportunities employer. We welcome enquiries from everyone and value diversity in the workplace. We are a Disability Confident employer, we are working to become a Disability Confident leader in our community.