Technical Support Officer
  • Employer: London Borough of Enfield
  • Reference: 7174
  • Published: Tue 13/07/2021, 4:00 AM
  • Closing on: Tue 27/07/2021, 23:59 PM
  • Working Pattern: Full Time
  • Hours: To be confirmed
  • Salary: £25137 - £27483
  • DBS Check: No
  • Location: Civic Centre

Vacancy Location

More Information

Technical Support Officer

Job Details

Technical Support Officer - Place x 1
Scale 5

1 x 12 month fixed/secondment

The advertised salary is for full time work, the salary for part time will be calculated on a pro-rata basis

Exciting opportunity to join Enfield’s Local Land Charges team and help shape the future of land and property information for the Borough.

We are looking for a colleagues to join us and positions are offered on a full time 12-month fixed contract or secondment.

The Land Charges team are part of the wider Planning team and there are excellent opportunities to further develop skills and knowledge across a range of interlinking technical support services. If you want to be part of a busy, dedicated and supportive team, this could be the role for you.

The Council has a statutory duty to maintain the Local Land Charges Register and we do this in collaboration with a wide range of departments and teams across the Council. 2021 will see the start of an exciting project in partnership with HM Land Registry to migrate some of this data into the National Hub. By joining our team, you will be responsible for ensuring this information is relevant and up to date. We’re looking for someone who is self-motivated and who can work with others to find solutions

The Council receives upwards of 4500 searches of the Local Land Charge Register annually and we have seen an incredible rise in search requests since last summer as a result of the Governments Stamp Duty holiday. You will be responsible for interrogating the Local Land Charges Register to ensure everyone involved in land transactions is aware of all data likely to affect their purchase. Excellent organisation of your workload and great communication skills are vital to delivery of successful outcomes for our customers.

You will need to be an effective communicator able to accurately record information and provide guidance to customers. You will be someone who excels in consistently delivering excellent customer care to service users, including applicants, agents, solicitors, developers and residents of the borough.

You will have the ability to understand and use standard operating procedures and processes to ensure consistency and accuracy, ensuring that the appropriate action is taken in accordance with given timescales.

You will be highly motivated, able to organise and prioritise your own workload, and remain effective when working under pressure or when faced with difficult and demanding situations and people.

You will be a flexible and effective team player and have a clear understanding of performance targets and how they are met. You will need to be confident in navigating the use of a range of IT applications including core packages such as MS Outlook, Word, Excel and are able to quickly learn and adapt to using Idox Uniform, DMS and TLC, MapInfo and M3 systems.

Ideally, you will have experience working in a highly customer-focussed environment and/or a land charges or planning related field.

To help you help us, we can offer flexible working or compressed hours, home working opportunities, generous annual leave, personal development opportunities such as training and a friendly working environment.

Fixed Term post/Secondment Opportunity

An external candidate, including Enfield Council agency workers, would be appointed on a fixed term contract, whilst internal candidates who are Council employees, would normally be expected to take up the post on a secondment basis.

To be eligible to apply for a secondment, Enfield Council employees must have completed probation and must have discussed/agreed the proposed secondment with their line manager. Fixed term contracts may be considered where secondment is not possible.

Secondments are the temporary loan of an employee from one part of the organisation to another part of the organisation and rely on the secondee to return to their substantive position on completion of the secondment.

We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment.

How to apply:

This role requires that you upload 2 documents - in the "Document upload" section of the online application form.

1. A supporting statement addressing how you meet the requirements of the job description and person specification. Your supporting statement should be around 2 pages in A4 format.

2. Your CV

  • Why it's great to work for Enfield Council
  • An excellent pension through the Local Government Pension Scheme (LGPS).
  • Up to 31 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
  • A blend of remote and office based working for most roles.
  • Interest free season ticket loan repayable over three or ten months.
  • Career development and learning experiences from a range of training courses and learning methods.
  • Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
  • Health and leisure discounts and tax-free bikes for work.

We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more.

Closing and Interview Dates

Closing Date: 23:59 27th July 2021

Interview Dates: TBA

Additional Information

The ability to converse at ease with customers and provide advice in accurate spoken English is essential for this post.

If you are interested in this role and you would like an informal discussion about this vacancy, please contact Su Whybrow on 0208 132 2768 or, or Cassandra Dacosta on 0208 1321994 or

If you have any difficulties accessing this information, please contact Paula Dixon on 0208 132 1044 or A textphone (minicom) is provided for those with a hearing or speech impairment on 020 8379 4419.

We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment.

Applications will be reviewed on a first come first served basis. If you are interested, we would encourage you to apply as soon as possible, in order to avoid disappointment.

Please note this advert will close at 23:59pm 27 July 2021, and we reserve the right to close this vacancy early once a sufficient number of applications have been received.

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