Customer Service Advisor (Fixed Term Contract)
  • Employer: Uttlesford District Council (Essex)
  • Reference: UDCE/21/158825
  • Published: Wed 14/07/2021, 17:10 PM
  • Closing on: Sun 08/08/2021, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: £22,183 - £27,741
  • DBS Check: No
  • Location: Saffron Walden / Working from Home, Essex

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Customer Service Advisor (Fixed Term Contract)

Are you looking to kick start your career?

Are you a school, college or university leaver? Are you looking to return to work?

Are you looking for a new challenge and find a new place to work?


Whatever your current circumstances, you could be the next member of Uttlesford District Council’s Customer Services Team.


Uttlesford is a thriving, predominantly rural district in north-west Essex encompassing Saffron Walden, Great Dunmow, Stansted Mountfitchet and Thaxted and about 100 villages and hamlets in between. It is home to London Stansted Airport and major road and rail networks with links to London to the south and historic city of Cambridge to the north.  


We are looking for a temporary Customer Service Advisor on a full time basis (37 hours) based on office working hours Monday-Thursday 8.30am to 5.00pm AND Friday 8.30am-4.30pm.


The post holder will be part of the Customer Service Team who are mainly working from home at present. The Team’s aim is to ensure as many enquiries as possible are resolved at the first point of contact to maximise customer satisfaction.  Enquiries will be dealt with via the telephone, live chat, email and some face-to-face giving advice and assistance on the whole range of District Council services as well as County, Parish, and the local community and other partner organisations.  Enquiries will be dealt with by using various systems so candidates will need to demonstrate that they are highly skilled in IT and the general use of technology.


We are looking for an individual who is a good communicator at all levels.  The ideal candidate will be patient and cheerful, have experience of dealing with customers and be able to work under pressure.  Ideally, the candidate will have extensive computer experience (although some training will be given).  They will need to demonstrate that they have the ability to provide an excellent service to all customers contacting the Council in accordance with the Council’s Customer Charter and ensure that a positive image of the Council is conveyed at all times.


The post holder may be expected at times to support any of the Customer Service Centres at Saffron Walden, Stansted, Great Dunmow and Thaxted, so there is a need for the post holder to be flexible.  A full clean driving licence is essential along with the ability to travel within the District, often at short notice.


For an informal discussion regarding this post please contact either Mary or Suzi, our Customer Services Team Leaders on 01799 510657 or 510323.


If you are interested in this post, please apply via our online recruitment link which is available on our website 


CVs will not be accepted.


We positively welcome applicants from all sections of the community.


The closing date for completed applications is Sunday, 8 August 2021.


Interviews will take place on Tuesday, 17 August 2021.


The Government is relaxing the current Covid-19 restrictions from 19 July, however Uttlesford District Council has decided that there will be no immediate change in working practices so you may be required to work from home wherever possible.  However these working arrangements will be discussed and agreed with you by your line manager.  This will be reviewed as and when the Council agrees new ways of working.


Previous applicants need not apply.


How to Apply

Please apply online via the link provided.


Please note, we do not accept CVs submitted without a fully completed online application form.

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