Repairs Contracts and Quality Manager
  • Employer: London Borough of Enfield
  • Reference: 7256
  • Published: Thu 15/07/2021, 1:00 AM
  • Closing on: Thu 05/08/2021, 23:59 PM
  • Working Pattern: Full Time
  • Hours: To be confirmed
  • Salary: £52704 - £70272
  • DBS Check: Yes
  • Location: Edmonton Centre

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More Information

Repairs Contracts and Quality Manager

Job Details

Repairs Contracts and Quality Manager

Salary HOS1 £52,704 - £70,272

X1 Full Time (36 hours) Permanent position

We are recruiting! During 2020 we have redesigned our services and teams to ensure that we deliver on our promise to create a resident centric culture with a renewed focus on supporting independence and enhancing life chances, whilst continuing to deliver, safe, sustainable and quality homes for the future.

Repairs Contracts and Quality Team

The newly created Repairs Contracts and Quality Team will be at the heart of bringing that vision to life, supporting the implementation of our new target operating model, ensuring our responsive repairs and cyclical works programmes are designed and delivered with our residents at the heart, whilst ensuring services are delivered to budget and quality standards.

We are looking for an exceptional senior manager to lead our newly created Repairs, Contracts and Quality Team. You will lead a team of nine with four direct reports providing a strong contract management and quality assurance framework whilst ensuring a responsive and resident focussed surveying function is in place to complement and support the work of Enfield Repairs Direct our in-house repairs contractor.

Key responsibilities include:

  • Create a culture of learning, coaching and developing people through effective leadership across Repairs Contracts and Quality and the wider Repairs and Estate Service Department.
  • Provide a strong strategic client function driving quality, continuous improvement and value for money across all responsive repairs contracts both and externally delivered.
  • Oversee financial and performance management of all responsive repairs and cyclical contracts, including oversight of income and expenditure and reporting against Enfield Repairs Direct 5-year business plan.
  • Lead a strong surveying function to deliver a high quality, cost effective and efficient service in relation to legal disrepair, party wall disputes, permissions, as well as pre and post inspections in line with the departmental quality assurance framework
  • Act as the deputy to the Head of Repairs and Estate Services

To be successful in the role:

You will be an exceptional leader with a successful track record in designing and implementing strategic quality assurance and improvement frameworks to deliver sustainable improvements in a responsive repairs and contract management environment.

You will excel in motivating and leading a team through change and will bring a strong understanding of the social housing sector and good practice, legislative and regulatory framework for delivering responsive repairs.

The role is a varied and exciting role where no two days are likely to be the same. If this sounds like you and your're ready to make an impact from day one, then we want to hear from you.

Why it's great to work for Enfield Council:

  • An excellent pension through the Local Government Pension Scheme (LGPS).
  • Up to 31 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
  • A blend of remote and office based working for most roles.
  • Interest free season ticket loan repayable over three or ten months.
  • Career development and learning experiences from a range of training courses and learning methods.
  • Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
  • Health and leisure discounts and tax-free bikes for work.

We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more.

How to apply:

This role requires that you upload 2 documents - in the "Document upload" section of the online application form.

1. A supporting statement addressing how you meet the requirements of the job description and person specification. Your supporting statement should be around 2 pages in A4 format.

2. Full work history document completed since leaving full time education, as this is a safeguarding role and requires you to work with Children and/or vulnerable adults.

Please note if your supporting statement is longer than 2 A4 pages, your application may not be considered or reviewed

Closing and Interview Dates

Closing date: 23.59 on 5th August 2021

Interview date: TBC

We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment.

Additional Information

To apply, please click on the link below.

If you have any difficulties accessing this information, please contact Elizabeth Anastasi on 020 8132 1615 or

If you would like to know more about the role, please contact Martin Greenway on 0204 526 7122 for an informal discussion or to arrange a visit to the team.

This authority is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share in this commitment.

The service is provided 24 hours a day 365 days per year and the successful candidate will regularly participate in an on-call rota for which additional payments will be made. In addition, the role will regularly require attendance at evening and weekend meetings and events for which TOIL will be made available.

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