Housing Support Officer
Salary: £23,706 to £26,107
Permanent, Full time
Working in local government is a highly satisfying and rewarding experience in so many ways. In return for the contribution you’ll make to the local community, we are a great employer to work for, with great benefits to offer.
This is an exciting opportunity to join the Housing Advice Service as a frontline Housing Support Officer. Homelessness is high on the national agenda and we are offering an exciting permanent role to join our Housing Advice Service as a Housing Support Officer.
You will support the work across all of the Housing Advice Service to deliver on our range of legal responsibilities, focusing on the private rented sector and clients in temporary accommodation. This role will provide efficient administrative support in connection with the housing advice, HERO service and the accommodation service, as well as providing support to all the housing advice service work streams.
The Housing Advice Service reacts to needs of the client group, the right candidate will find that there are never two days which are the same.
The Homelessness Reduction Act requires the Council to boost its focus on homelessness prevention and strengthen our proactive service to people who are homeless or at risk of becoming homeless. This role involves a range of tasks to support the housing advice service as well as direct interaction with our clients and key partners, so strong customer service skills are needed.
You will have excellent oral and written communication skills with the ability to produce accurate and concise information. We are looking for someone who is flexible and resilient, a supportive team player who is able to remain calm and to work effectively under pressure.
You will be a self-starter who is able to work on your own initiative and organise your own workload with a positive and flexible attitude.
We are seeking a motivated and innovative person, with good attention to detail, who can work proactively with customers and partners to find creative housing solutions.
In return you will be valued, supported and provided with an environment where you can foster ideas to develop the service and put the customer at the heart of what you do.
For an informal chat about the post, please email firstname.lastname@example.org to arrange a conversation.
Closing date: Sunday 1st August, 11:55pm