This Vacancy has closed.
Customer Service Officer (Parking)
  • Employer: Brighton & Hove City Council
  • Reference: orbis/TP/117008/15461
  • Published: Fri 09/07/2021, 0:00 AM
  • Closing on: Sun 01/08/2021, 0:00 AM
  • Working Pattern: Full Time
  • Hours: 37
  • Salary: £20092 - £21748
  • DBS Check: No
  • Location: BN3 3BQ

More Information

Customer Service Officer (Parking)

Job introduction

Are you looking for a career in the Council? We are seeking to employ 4 x Parking Services Officers to work in our customer service team.

About the role

You will have a passion for delivering excellent customer service. This is a customer facing role where you will be required to communicate with our customers through, telephone, email and formal letter.  The team issues a variety of parking permits to customers living and working in the city. We are committed to continual modernisation and improvement in the customer journey. Training opportunities to extend your skills are encouraged through a mixture of online and attended courses. The successful applicants will work as part of 1 of the customer service teams with a mixture of telephone and back office duties on a rota. 

Full time, Permanent. 

4 x Parking Services Officers are required to work in our Customer Service Team.

For an informal discussion, please contact Mark Heaney - Customer Service Team Leader.

We highly recommend you read the ‘Statement Guidance’ below before you apply for this job. It is important you are able to show how you meet the essential criteria within the Person Specification when applying. Not following this guidance is likely to reduce your chances of success.

Additional information

Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.

Work Permits: This role does not meet the requirement for UK Visas and Immigration (UKVI) Points-based Immigration System. Successful candidates will need to evidence that they have the Right to Work in the UK.


Company information

We welcome applications from all sections of the community but particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, LGB, female or trans as these groups are currently under-represented in our Directorate workforce.