Assessment and Income Assistants
  • Employer: Surrey County Council
  • Reference: orbis/TP/779/15805
  • Published: Tue 20/07/2021, 13:46 PM
  • Closing on: Sun 08/08/2021, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 36.0 hours per week
  • Salary: £24,780 per annum
  • DBS Check: No
  • Location: Various

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More Information

More about this employer

Assessment and Income Assistants

The starting salary for this position is £24,780 per annum based on a 36 hour working week.

A great opportunity has arisen for enthusiastic and ambitious individuals to join our Financial Assessments and Income Collection service. In this role you will be the first point of contact and source of information for Surrey residents on how the council charges for care and support services. Assessment and Income Assistants will be co-located with Adult Social Care and finance staff in various settings across the county so your location preferences can be discussed at interview.

These are critical roles at the forefront of the service. You will be required to explain the paying for care process, support residents to use the council’s online financial assessment and payment tools and to actively identify barriers to residents making regular payments of social care charges. You will be required to co-ordinate visits for officers where necessary, answer general telephone and email enquiries and allocate more complex casework where necessary.

We are looking for individuals with a flexible approach and a willingness to tackle a wide range of administrative and customer service activities. Flexible and agile working is supported and successful applicants will be encouraged to explore personal development opportunities across the service.

At Surrey, our values and behaviours are just as important as our skills and abilities. They shape who we are as an organisation. Find out more about the values we follow.

For more information please find the full job description below and refer to this before submitting your application. We also invite you to read our Life at Surrey handbook to see insights of the culture at Surrey and how as a valued employee, you can help shape our Council.

Additional Information

The job advert closes at 23:59 on Sunday 8th August 2021.

Interviews will take place during week commencing 16th August 2021.

Contact Details

For an informal discussion please contact either Julie Strutton (Senior Financial Assessments & Income Collection Officer) on mob: 07812 105808 or via email at or Zara Wield (Debt Recovery Officer) on mob: 07817 871116 or via email at

We look forward to receiving your application and personal statement. Please click on the apply online button below to submit.


From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.

Our Commitment

Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.

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