Access Officer
  • Employer: Brighton & Hove City Council
  • Reference: orbis/TP/489/16017
  • Published: Wed 21/07/2021, 0:00 AM
  • Closing on: Sun 01/08/2021, 0:00 AM
  • Working Pattern: Full Time
  • Hours: 37 hours and 18.5 hours
  • Salary: £22,183 - £24,491
  • DBS Check: No
  • Location: BN1 1JE

More Information

Access Officer

Job introduction

We are recruiting 2 x 37 hours per week and 1 x 18.5 hours.

Are you passionate about people and want to make a real difference?

  • This is an exciting opportunity to join a small but busy team providing information, advice and support to people with care and support needs, and their carers.

Brighton and Hove is a vibrant and exciting place to live and work and an exciting opportunity has arisen to join the Access Point Team within Adult Social Care and Health, to support vulnerable people living in the City. The role will support people in the community to maximise independence and wellbeing. This role is central to the Care Act 2014 and has a focus on providing support which will prevent, reduce or delay the need for long term care.

Access Point is the first point of contact for Adult Social Care services in Brighton & Hove and delivers a key range of services to the general public and professionals. Access Point seeks to ensure that callers and people referred to the service are provided with the maximum information, advice, signposting and support available at this initial point of contact.

Fixed term for: Until 31st March 2022  We would be happy to consider anyone who would like to apply on the basis of a secondment from their substantive job.  If you would like to apply on the basis of a secondment please get the agreement from your manager before applying.  

Closing date:  Midnight Sunday 1 August 2021

Interview date:  Wednesday 4 August 2021

For an informal discussion, please contact (Stacey Dickson) - (Operations Manager) on 01273 296151 or email

About the role

  • As an Access Officer your key function will be to support the safe and effective triage of referrals via direct phone calls or written/emailed referrals. You will work in partnership with customers to identify their needs & preferred outcomes and agree appropriate steps to meet their needs. Accurate and relevant information, advice and signposting is critical to inform customers and identify need. Access Point Officers will provide timely and proportionate initial assessments and determine eligibility for services and equipment under The Care Act 2014.
    The role is office based between 9am and 5pm.

You will need:

To be a strong team player with excellent communication and negotiation skills (face to face, via phone and email)
• To have a flexible and collaborative approach.
• To be able to work well under pressure and be able to prioritise work
• An understanding of the needs of people with physical and mental health difficulties, and their carers
• Excellent knowledge of local support services

You will receive:

• Training to assess needs effectively and enable the identification and provision of minor aids and equipment to support safer independent living
• Regular supervision and support from Social Workers and Occupational Therapists

  • In addition to working for an organisation that values the immense contribution Access Officers make and ensures effective support is always in place, we offer a package of benefits including:
  • a salary within the range £22,183 - £24,491 per annum depending on level of experience (Cost of living upgrade impending. )
  • Opportunities for overtime subject to business requirements.
  • a range of family-friendly policies including flexible working
  • a range of exclusive benefits and discounts from a large number of the UK’s largest retailers and service providers to help your money go further

***Important Information***
We highly recommend you read the ‘Maximise your Chances’ below before you apply for this job. It is important you are able to show how you meet the Person Specification when applying. Not following this guidance is likely to reduce your chances of success.

Additional information

Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.

Work Permits: This role does not meet the requirement for UK Visas and Immigration (UKVI) Points-based Immigration System. Successful candidates will need to evidence that they have the Right to Work in the UK.

Company information

Please note that this post is subject to a Basic Disclosure Criminal Records Check.

We welcome applications from all sections of the community but particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans as these groups are currently under-represented in our Directorate workforce.

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