This Vacancy has closed.
Appeals and Complaint officer
  • Employer: London Borough Of Waltham Forest
  • Reference: F&G/21/160402
  • Published: Thu 22/07/2021, 15:35 PM
  • Closing on: Sun 22/08/2021, 23:55 PM
  • Working Pattern: Part Time
  • Hours: 18 hours per week
  • Salary: £34,884 to £37,722 (PO2) Pro rata based on 18 hours
  • DBS Check: Yes
  • Location: Waltham Forest

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Appeals and Complaint officer

We are seeking a highly motivated and capable individual to join our Appeals and Complaints Team in the Revenues and Benefits section of the Finance and Governance Directorate.

Knowledge skills and experience

Candidates will need to show that they have the knowledge, skills and experience set out in the role profile.

The successful candidate will have at least 2 years experience dealing with council tax enquiries at a senior level, including answering complaints and enquiries from Councillors / MPs regarding Council Tax.   

Experience of responding to Ombudsman complaints is desirable but not essential, as training will be given.

Applications are invited from candidates with a thorough and up to date knowledge of Council Tax legislation. You will need excellent written and verbal communication skills and the ability to deliver quality work within tight deadlines. 

Experience using the Academy revenues and benefits system and comino document system would be an advantage.

We are looking for an enthusiastic and self-motivated officer. Working as part of a small team, you will be flexible, well organised with the ability to pay attention to detail and prioritise your own workload.

Part of the selection process will be a written test designed to test your knowledge of the Council Tax legislation and ability to compose a letter of complaint. This will last for approximately 1 hour. 

The team are currently working from home.

Interviews are expected to take place remotely via a video-link

If you wish to speak to someone about this opportunity please contact Jane Hart by email: Jane.Hart@walthamforest.gov.uk