We are looking for experienced Homelessness Advisors to work within our busy housing needs and advice service following the creation of a new housing service for Buckinghamshire.
You will likely be home-based with some office working at the main area offices in Aylesbury, Amersham and Wycombe with potential for site visits across the Council Administration Area in Buckinghamshire.
This role is a 12-month fixed-term contract.
About the role
The role is to provide a comprehensive and specialist housing advice service to support clients that are homeless or are threatened with homelessness. You will need a thorough knowledge and understanding of the housing legislation and demonstrable experience of the Homeless Reduction Act. You will conduct client interviews, assess an applicant's housing need, complete Personal Housing Plans, advise on the legality of S.21 and S.8 notices, assess clients under prevention and relief duties, issue S.184 final decision letters and undertake suitability and affordability assessments, providing temporary accommodation where necessary.
You will work proactively with clients to resolve their housing problems and strive to prevent homelessness whenever possible. You will work very closely with external partners and organisations as well as internal colleagues and have excellent IT skills, including homelessness software experience.
If you have a customer focussed approach and the experience to make a real difference to the residents of Buckinghamshire Council we would love to hear from you.
You will be a great people person and be able to build relationships quickly and demonstrate an empathetic and non-judgmental approach to customers. As an experienced housing professional, you will be a great communicator and have a comprehensive knowledge of the housing legislation and the Homeless Reduction Act. You will be an excellent problem solver with strong interviewing skills to enable you to assess client's situations and provide a comprehensive frontline service.
You will also need to have an understanding of the links between the wider Council service areas. You will be comfortable having difficult conversations and have a proven ability to communicate at all levels; including negotiating with landlords, families, internal and external partners to prevent homelessness and to help clients to find alternative accommodation.
Please see the job summary for more information.
The role is a 12-month fixed-term contract.
If you would like an informal chat about the role please contact Ms. Kath Hobman on 01494421602 or Mrs. Julie Oliver on 01296 585109.
We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.
We have a set of values, which our employees have chosen, that represent what we are - Proud, Ambitious, Collaborative and Trustworthy.
By joining Buckinghamshire Council, you can expect:
- a fair and inclusive culture
- the chance to really make a difference to those around you
- health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
- a unified voice through our Employee Representative Group
- ongoing support, and the opportunity to develop and progress in your career with us
- opportunities to take part in fun activities such as fundraising and social events
About the Business Unit
Our Planning, Growth and Sustainability directorate work with partners to help shape the future of Buckinghamshire. We deliver services on planning, economic growth, regeneration, strategic infrastructure, transport and property.
Our key priorities include developing the economic narrative for Bucks, creating more jobs and delivering the right infrastructure to help businesses and residents thrive. We also aim to provide a proactive planning service that is responsive, whilst making the best use of the Council's land and property portfolio. This will in turn support community services and create housing, jobs, regeneration and income to support public services.
It's a great time to join one of our teams. As part of the Planning, Growth and Sustainability function you will not only get to help shape the economic future of Buckinghamshire; you'll also be involved in delivering high-profile development projects and work on some of the biggest infrastructure projects in the UK. You will support us to deliver the results that our local residents and businesses deserve.
We recognise and reward you
Hard work and success deserves recognition. That's why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. We also offer a salary sacrifice personal car lease scheme and the opportunity to gain membership to Costco. We have discounted gym memberships, Travel discounts with Arriva and Chiltern Railways and much more.