Customer Service Advisor
  • Employer: Wirral Metropolitan Borough Council
  • Reference: NS/21/163811
  • Published: Mon 06/09/2021, 14:50 PM
  • Closing on: Sun 26/09/2021, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 36.00 hours
  • Salary: £20,493 to £21,748
  • DBS Check: No
  • Location: Agile, Merseyside

Vacancy Location

More Information

Customer Service Advisor

2 x 36.00 hours per week (£20,493 to £21,748)

1 x 18 hours per week (£10,246 to £10,874)

Band E

Wirral is home to vibrant, energetic and engaged communities, people who take real ownership of their local area and are passionate about making Wirral a better place. The council and its partners have pledged to #BeTheDifference.

We’ve got ambitious targets to meet by 2025. To achieve everything we have promised to our residents, we need people who are driven and ready to deliver the very best for our communities - #BeTheDifference.

An exciting opportunity has arisen to work in the council's fast paced Customer Services Department. The post holder will provide advice and assistance to the public on a wide range of Council Departments, Services and signpost to Partner Organisations.

The role involves answering inbound calls in a call centre environment for a variety of services.

Proven experience of giving information/advice to the public is essential. Also, proven experience of working in a demanding customer service role dealing with the public on a day to day basis in the appropriate areas. To be able to work flexibly in a demanding environment in a positive and productive manner and to have good interpersonal skills. Must also be competent in working with ICT.  

The ability to work outside normal office hours and work at multiple sites essential. 

Should you wish to discuss informally, please contact Rob Newton on 07964 362693 or email

Do you want to #BeTheDifference?

Click below and tell us why.

Please note that in accordance with the Council’s policy, employees who are in a formal redeployment situation will be considered in the first instance for all vacancies.

It is Council policy not to re-appoint any employee who has left under the terms of the Council's Early Voluntary Retirement (EVR) scheme or who have left with a voluntary severance (VS) package, unless in exceptional circumstances.

Applications will be accepted until midnight on the closing date.

We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications.

Applications can only be accepted through the Jobs page following registration.  Forms received via the post will not be processed.

All applicants invited to interview must evidence their right to work in the UK.  Details of required documents can be found by clicking the link at the bottom of the Jobs page.

The job description and other supporting documents will not be accessible once the vacancy closing date has passed so if a copy is required you should download it now.

How to Apply

Please apply online by clicking the link below

Apply Now