This Vacancy has closed.
Applications Officer
  • Employer: Wokingham Borough Council
  • Reference: 710380
  • Published: Wed 08/09/2021, 9:55 AM
  • Closing on: Fri 24/09/2021, 23:00 PM
  • Working Pattern: Full Time, Part Time
  • Hours: 37 hours per week
  • Salary: £33,782 - £37,890 per annum (Grade 8)
  • DBS Check: No
  • Location: Shute End, Civic Offices, Wokingham, Berkshire

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Applications Officer

Wokingham Borough Council is based in Wokingham Town Centre are recruiting an experienced Applications Support Analyst on a full time 12 month Fixed Term Contract to work within the IT Department (part time will be considered). The position is based at our Shute End office in Wokingham. You will report directly to the Applications Team Leader

The Applications Officer works with customers, Business Partners and applications suppliers to ensure a robust and reliable service is provided to the customer. In addition, they work closely with business colleagues to support improvements in how they do business, the information systems they rely on, and the technologies they need to deliver our Council outcomes.

Key Duties, Responsibilities & Accountabilities:-

  • Responsible for the support of line of business applications, including leading on issue resolution, application upgrades and change
  • Understand system functionality and potential opportunities, working closely with customers/3rd Party Suppliers to capitalise on technical trends and improve business process
  • Proactively engage with internal customers to ensure that vital business driven needs are addressed in a timely manner
  • As an ‘application’ expert, work with colleagues in the IT Department to regularly review documentation to support the internal customer’s ability to Self Serve

 Skills, Knowledge & Experience required:-

  • Proven analytical, evaluative, and problem-solving abilities to support the Council's applications portfolio
  • Experience of supporting system development, system upgrades and change management using numerous environments is essential
  • Experience of SQL server and SQL reporting
  • Excellent communication skills

It would be great if you also have experience of:-

  • working with large and complex datasets
  • Experience of undertaking UAT
  • Experience/understanding of working with products such as iWorld, Mosaic, Agresso, Civica APP, Northgate Housing
  • Experience of working with business colleagues and associated stakeholder management skills
  • The ability to understand business requirements and translate these into potential technical deliverables


Closing date: 11pm, 24th September 2021
Interview date: To be confirmed
For an informal discussion please contact Ginny Gibson by email at

Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment.
Wokingham is an equal opportunities employer