This Vacancy has closed.
Family Information Advisor
  • Employer: Surrey County Council
  • Reference: orbis/TP/18313/16775
  • Published: Thu 09/09/2021, 11:01 AM
  • Closing on: Tue 21/09/2021, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 36.0 hours per week
  • Salary: £24,780 per annum
  • DBS Check: Yes
  • Location: Woking

Vacancy Location

More Information

More about this employer

Family Information Advisor

The starting salary for this role is £24,780 per annum for 36 hours per week.

The Family Information Service aims to ensure families can access information and support to keep themselves healthy, safe and knowledgeable about the opportunities available to them. We are responsible for the information and advice offer which provides the basis for Surrey’s ‘Early Help’ system. The central principle of Early Help is that issues are identified and addressed at the earliest opportunity to prevent escalation. This is the main driver in our work with families and the organisations who work with families. We are also responsible for delivering the SEND Local Offer.

We are looking for someone who is as at ease speaking to families experiencing a wide range of issues as they are writing materials for publication or working on content management systems.

To be successfully shortlisted for this role relevant knowledge and experience in the following areas will need to be evidenced:

  • Experience of supporting children, families and professionals
  • Excellent communication skills via phone, email, letter or face to face
  • Experience of writing web pages, social media content or using other communication channels
  • Experience of working in or knowledge of the Family Information Service

It is also important that you demonstrate that you are adaptable, quick to learn and proactive.

You will be a member of a team of Advisors who are responsible for responding to families and practitioners who contact us through our enquiry service or through the Children’s Single Point of Access (CSPA).  They are also responsible for updating and maintaining our website and directory of services. This is a varied role where excellent communication skills with a variety of audiences is essential. 

At Surrey, our values and behaviours are just as important as our skills and abilities. They shape who we are as an organisation. Find out more about the values we follow.

For more information please find the full job description below and refer to this before submitting your application. We also invite you to read our Life at Surrey handbook to see insights of the culture at Surrey and how as a valued employee, you can help shape our Council.

Additional Information

The job advert closes at 23:59 on 21st September 2021.

Interview dates to be confirmed.

An enhanced DBS ‘Disclosure and Barring Service’ check for regulated activity (formerly known as CRB) and the Children’s and Adults’ Barred List checks will be required for this role.

Contact Details

For an informal discussion contact Michael Pipe by e-mail at 

We look forward to receiving your application, please click on the apply online button below to submit.


From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.

Our Commitment

Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.