The starting salary for this position is £24,780 per annum based on a 36 hour working week.
This role will be based at St Faiths Centre, Cleeve Road, Leatherhead but you may also be required to work from the SHAW Centre, Chobham Road, Woking on occasion.
The Child and Family Contact Team is a frontline service responsible for coordinating and supporting the delivery of supervised contact between children and their families, and operates from Leatherhead and Woking. Our aim over the coming 12 months is to improve on the quality of contact that families have with each other, reduce the number of hours of contact that are cancelled, improve the environments where families have contact, work more collaboratively with social work teams and support families’ resilience.
As a Senior Team Administrator you will be responsible for organising and coordinating all elements of supervised contact, including risk assessing referral forms and allocating contact to supervisors according to requirements and abilities. In addition, you will book appropriate venues and act as a key point of contact, working closely with Children's Services colleagues, including Social Workers, and, when appropriate, liaise with parents and carers. You will be working in a fast-paced environment and the role requires you to be methodical, accurate and have the ability to prioritise your workload and adapt to changing circumstances.
An ability to take a methodical, flexible approach to work is essential as you will need to keep track of information, update and maintain spreadsheets and databases and at times provide regular statistics to the Contact Service.
You will be highly organised, willing to take responsibility and use initiative, be comfortable in setting your own priorities and meeting deadlines. You will make sure that everything is in place to guarantee that all runs smoothly for the processes and teams you support.
Excellent interpersonal skills are essential along with a high level of written and verbal communication skills. You will have experience of working with highly confidential and extremely sensitive information. You will have worked in a customer focused environment and have the ability to work under pressure and to tight deadlines.
We are looking for someone who has:
- A solid background in administration
- Knowledge of supervised contact services
- A good understanding of safeguarding and managing risk
- Experience of working in a busy office environment and the ability to adapt to changing priorities in their workload
- Excellent customer service and communication skills and the ability to remain calm in challenging situations
- The ability to take accurate phone messages and experience of managing difficult phone calls, at times of a highly sensitive nature
- Confidence and is organised and able to implement a proactive approach to their work
- Excellent IT skills and is proficient in using Microsoft Office (especially Excel spreadsheets)
At Surrey, our values and behaviours are just as important as our skills and abilities. They shape who we are as an organisation. Find out more about the values we follow.
For more information please find the full job description below and refer to this before submitting your application. We also invite you to read our Life at Surrey handbook to see insights of the culture at Surrey and how as a valued employee, you can help shape our Council.
The job advert closes at 23:59 on 19/09/2021 with interviews to follow.
An Enhanced DBS ‘Disclosure and Barring Service’ check for regulated activity (formerly known as CRB) and the Children’s and Adults’ Barred List checks will be required for this role.
For an informal discussion please contact Niamh Jordan on 07866 946572 or via email at email@example.com (Wednesday and Thursdays) or Sarah Openshaw on 07966 840248 or via email at firstname.lastname@example.org (Friday, Monday, Tuesday).
We look forward to receiving your application. Please click on the apply online button below to submit.
From flexible working to job sharing we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years’ service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.
Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.