Blackburn Central Library, Lancashire
Closing date: 10th October 2021 at 11.30 pm.
Are you collaborative, compassionate and highly organised, with excellent relationship-building abilities and a proven ability to manage a caseload, adhering to multiple deadlines? If so, Shelter has an exciting opportunity for a Team Leader to join our team and play an integral role on our Building Better Opportunities project.
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation
About the team
You will be part of a collaborative and supportive team working on the Building Better Opportunities project. Funded by The National Lottery Community Fund and the European Social Fund (ESF) 2014-2020, this vital project invests in local projects tackling the root causes of poverty, promoting social inclusion and driving local jobs and growth, including three Building Better Opportunities (BBO) projects in Lancashire which are being delivered by a partnership of social enterprise and community organisations. These are: ‘Age of Opportunity’, supporting people over 50; ‘Invest in Youth’, supporting 15-24-year-olds; and ‘Changing Futures’, supporting people with multiple and complex barriers to employment.
About the role
This key role will see our Team Leader fulfil a broad range of duties, including working collaboratively with key stakeholders and referral partners to achieve outcomes and working flexibly across the Lancashire area to meet the needs of the service. You will also utilise the case management system for inputting of client data and contract reporting, mentor and coach Community Advisers on complex case issues across housing, debt and welfare benefits, and develop and deliver training/ rights awareness for staff, volunteers and wider stakeholders. Providing line management to a team of advisers and support staff and ensuring quality through casework supervision and file reviews are also vital duties.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
To make this exciting opportunity yours, you will need a track record of providing housing, welfare benefits and debt casework and a proven ability to manage a caseload, adhering to multiple deadlines and utilising and applying legislation to your day-to-day casework. You will also have experience of supporting people with multiple disadvantages, including working within a safeguarding framework, and experience of developing and delivering group training sessions. Strong IT, interpersonal and communication skills are essential, as is a flexible, positive and proactive approach to your work.
We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own.
To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.