This Vacancy has closed.
Bus Service Planning Team Manager
  • Employer: Surrey County Council
  • Reference: orbis/TP/1686/17596
  • Published: Wed 06/10/2021, 15:45 PM
  • Closing on: Sun 24/10/2021, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 36.0 hours per week
  • Salary: £61,463 per annum
  • DBS Check: Yes
  • Location: Woking

Vacancy Location

More Information

More about this employer

Bus Service Planning Team Manager

The starting salary for this role is £61,463, working 36 hours per week.

‘I love buses’ – do you want to help us make our residents love them too?

Has there ever been a more exciting time to work in public transport? In Surrey, we don’t think there has ever been as exciting a time as this!

We are seeking an experienced manager to lead our Bus Service Planning Team at Surrey County Council. We need someone who is passionate about improving bus services and has a proven ability to lead a dedicated team, along with a demonstrable ability to work in partnership with the bus industry and a range of stakeholders.

We are recruiting to this role at a time of significant uncertainty for the bus industry, as post-COVID travel patterns are still emerging. It is also a time when a fundamentally different approach to buses is being promoted by central and much of local Government; an approach that is overtly positive in terms of bus service development, improvement and investment - the aim being to get more people travelling by bus post-COVID.

This role will lead a team that has a pivotal role to play in our response to Bus Back Better, the new National Bus Strategy published in March this year. The Team Manager will develop and lead the delivery of our Bus Service Improvement Plan, which will be the core of our emerging Enhanced Partnership with all bus operators in Surrey. Two elements that are particularly exciting are our programme of investment in ultra-low / zero emission buses and the development of our bus Passenger Charter, the latter ensuring that the needs of all residents are considered in terms of how bus services are provided and operated.

You will be responsible for proactively contract-managing a network of local bus services across the county. These provide access to key services for our residents, including access to employment, education, health, and essential shopping. Our contracted bus services support those provided commercially which means a keen understanding of bus network operations and a proven ability to work in partnership is vital to maximise positive outcomes for the council and residents. As part of this, you will grow the existing positive partnership ethos with our local bus operators, ensuring that bus services, network enhancements and qualitative improvements are developed and delivered collaboratively.

Putting buses at the heart of our new and emerging Surrey Transport Plan, the delivery of which is key to our Greener Futures Programme, is key to providing a realistic and attractive alternative to the private car. This will help us reduce the 46% of carbon emissions that come from the transport sector in the county, forming part of our pathway to net zero carbon.

We can’t claim the quote, ‘I love buses. That’s was a line from the Prime Minister’s introduction to Bus Back Better. However, if you love the idea of helping us to make our residents love buses too, we would love to hear from you.

Your responsibilities as the Team Manager will include:

  • Leading, managing and motivating staff
  • Managing and overseeing the performance of the team
  • Managing team budgets effectively
  • Contract managing providers to secure excellent value for money and high customer satisfaction
  • Leading on our work to increase bus patronage through Bus Back Better

To be shortlisted to interview for this position your CV and personal statement will clearly evidence:

  • A degree or equivalent professional qualification
  • Substantial experience of working at a senior level in a relevant role, including at least five years in the passenger transport field
  • A proven ability to manage budgets and resources
  • A proven ability to work collaboratively with internal and external partners
  • Thorough background knowledge of how the bus industry functions
  • A full understanding of relevant legislation

At Surrey, our values and behaviours are just as important as our skills and abilities. They shape who we are as an organisation. Find out more about the values we follow.

For more information please find the full job description below and refer to this before submitting your application. We also invite you to read our Life at Surrey handbook to see insights of the culture at Surrey and how as a valued employee, you can help shape our Council.

Additional Information

The job advert closes at 23:59 on 24/10/2021.

Interviews will take place on 05/11/2021.

Contact Details

For an informal discussion contact Paul Millin by e-mail at

We look forward to receiving your application, please click on the apply online button below to submit.


From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.

Our Commitment

Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.