This Vacancy has closed.
Service Link Officer
  • Employer: Hertfordshire County Council
  • Reference: HCC17362
  • Published: Thu 07/10/2021, 11:14 AM
  • Closing on: Sun 24/10/2021, 11:14 AM
  • Working Pattern: Full Time
  • Hours: 37 hours
  • Salary: £27,741 pa progressing to £30,451 pa
  • DBS Check: No
  • Location: Hemel Hempstead , Hertfordshire

Vacancy Location

More Information

More about this employer

Service Link Officer

Job Title: Service Link Officer

Team: Adult Disability Service (West)

Location: Apsley, Hemel Hempstead

Salary Range: £27,741 pa progressing to £30,451 pa

Hours: 37 per week

Contract: Fixed Term/Secondment – 2 Years

Adult Disability Service (West)

Diversity: We are an inclusive employer and value a diverse workforce 

Job Duties: 

An exciting opportunity has arisen for a Service Link Officer, to work within the Business Support Team in the Adult Disability Service.

You will work closely with frontline social care workers and managers to investigate and resolve complex financial queries relating to service user care charges and debt in line with current government legislation. You will also provide support to the Care Team on appointeeship and deputyship cases.

Working as part of a team you will share the responsibility of completing preventative work to ensure income generation. You will also be responsible for monitoring and resolving debt recovery issues.

You will need to be an excellent communicator, both written and verbal, proactive with the ability to change your approach dependent on the audience. This is vital given you will have regular contact with service users and their families as well as partnership agencies, such as Care Providers and the NHS.

In the current situation, there is a need for our staff to be flexible and adaptable to changing circumstances.   In line with HCC’s current guidance you will be working remotely for the immediate future.

Working for Hertfordshire County Council you will receive a generous annual leave entitlement plus paid bank holiday.  We offer a comprehensive induction and training programme, career progression opportunities and Local Government Pension Scheme.

Upon joining Hertfordshire County Council, you will have access to Herts Rewards which gives discounts and cashback on over 800 retailers and services.  This also includes a childcare voucher scheme, car share scheme, cycle to work scheme, purchased annual leave scheme, an Employee Assistance Programme, and many other lifestyle, wellbeing and financial benefits.

Closing Date: 24th October August 2021
Interview Date: 3rd November 2021

For an informal discussion and more information please contact: Adaeze Ihedioha , Business Support Manager on 01442453652 or via email on

Benefits of Working for HCC:

  • Flexible Working Arrangements (depending on the role)
  • Excellent Career Development
  • Salary Exchange for Additional Benefits
  • Excellent Pension Scheme with Employer Contributions
  • Shopping Discounts
  • Support Groups & Wellbeing Schemes


Application Information


How to Apply: Please follow the 'Apply for Job' button at the bottom of the screen. As part of the application you will be required to upload your most recent CV ensuring gaps in employment have been addressed and includes your current, or most recent, employer. You are also asked to provide a supporting statement which is your opportunity to evidence how your skills, knowledge and experience match what we are looking for based on the Person Specification area of the attached Job Outline. If you do not supply a supporting statement, your application will be rejected.

Important Note re Interviews: Where we are able to, and in accordance with current COVID-19 Government guidelines in regard to social distancing, all interviews will be held virtually via Microsoft Teams. Full details on how this will work will be sent to you, should you be shortlisted for an interview.

Safeguarding: Safeguarding children and adults is of utmost importance to Hertfordshire County Council. The Council requires employees to abide by legislation and best practice to enable Hertfordshire to achieve this. This role has been identified as requiring a Disclosure & Barring Service (DBS) check. For more information Click Here

Fixed Term and/or Secondment: This is a Fixed Term or Secondment vacancy. If you work for HCC or any other Local Authority and would like to be considered as a Secondment contract, please ensure you complete the attached Secondment Form as part of your application. If you do not, your application will be considered as a Fixed Term Contract only.

Non Hard to Fill Roles
Overseas Applications: We will accept applications from all applicants who already have an established right to work in the UK. Unfortunately, we are unable to provide sponsorships for this post

Additional Information


English Fluency: The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post.

Disability Confident: We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

Why Hertfordshire: Watch our ‘Why Hertfordshire’ video. Our staff use their own words to tell their story and share their experiences of what it is like working here. Take your next step in your career.

Hertfordshire County Council is currently undertaking a review of its pay structure and terms and conditions. The council is undertaking this review as part of its commitment to continuing to be an employer of choice, by ensuring that its pay and terms and conditions are relevant to future working practices. You can read more about this on our website