This Vacancy has closed.
Customer Service Apprentice
  • Employer: Wokingham Borough Council
  • Reference: 710455
  • Published: Mon 11/10/2021, 9:00 AM
  • Closing on: Sun 17/10/2021, 23:00 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: £17,842 - £18,198
  • DBS Check: Yes
  • Location: Shute End/Home Working, Berkshire

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Customer Service Apprentice

The NEET Prevention Team works with young people aged 16-18 and up to 25 for those with Special Educational Needs to support them to engage in employment, education or training.  This includes offering individual careers guidance and support, supporting young people to complete CVs and application forms and confirming the destinations of young people.  

The Adult Education team is responsible for delivering a range of short adult education courses across the borough.

We are looking to strengthen the team by recruiting a Customer Service Apprentice who will take responsibility for contacting young people and learners using a variety of methods including phone, email and social media to confirm their employment status and record outcomes on a database.  You will also offer information and support to young people, while referring those in need of additional support to colleagues.

You will undertake a Level 2 Apprenticeship in Customer Service.

The successful candidate will have 

  • Excellent verbal communication skills
  • Good standard of written skills
  • Genuine interest in providing excellent customer service
  • An interest in working with young people.

Closing Date: Sunday 17th October 2021, 11pm 

Interviews will be held on Wednesday 20th October via Microsoft Teams

For an informal discussion please contact Charmian Shute, Team Leader, Tel 07710 117 650

Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment. All successful candidates for this role will be subject to Disclosure & Barring Service (DBS) checks along with other relevant employment checks.

Wokingham is an equal opportunities employer.