Lead Contractor Performance Manager
Welwyn Garden City, Hertfordshire
Fixed Term role for 12 months, Full time (37.5 hpw)
Salary up to £60,000 negotiable based on skills and experience
Plus, Brilliant Benefits!
Driving contractor performance – that’s when it hits home!
As a key relationship manager, you’ll drive and analyse performance between us and our main partner contractor MPS in the South East of England. You’ll work as part of our Voids and Responsive management team to ensure that our customers receive timely and consistent outcomes for all repairs ensuring we deliver on our customer promise.
You’ll be a great influencer and can negotiate with key stakeholders to improve processes and ways of working, leading to better planning and prioritisation of work. You will have a strong background in service and maintenance management in a commercially challenging environment and be a professional member of CIOB or RICS.
You’ll be confident interpreting contractual clauses, data, statistics and insights to identify trends, to drive performance and to make commercially sound recommendations.
What makes us No.6 in the UK’s Best Super Large Great Places to Work, 4th Best Place in the UK for Great Places for Women to Work, 18th in the Stonewall Top 100 and Investors in People Platinum (!!) Standard….? It’s our brilliant people and culture!
About our team
You’ll be working alongside our fabulous team who are super passionate about delivering a great service to our customers. To us were not just a team we’re a ‘work family’. Our manager is Louise who has worked for Home Group for 18 years. There are 12 of us in the team in the South East and we don’t just love to support our customers, we’re there for each other too!
Where you’ll work
You’ll be office based within our contractor’s office, we’ll give you the technology and kit to make that easy.
Here at Home Group we have invested heavily in our future and use current and up to date equipment. You’ll be issued with the latest kit, which could include a Surface Pro and mobile. So, it's important to us that you are technologically savvy (or at the very least not a technophobe!)
It’s the team’s unwritten rule that you attend the important appointments in life, be it your child’s school play, your partner’s graduation, or to get your new fridge delivered. You can elect to fit these around your working day or use your flexi to take the time off. Our focus is on getting the job done, not your working hours!
Want to know more?
If you’re not reading this advert on our careers’ pages, press the APPLY NOW button to access lots of useful stuff! You can download Lead Contractor Performance Manager job description and find out more about Home Group. We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards!
Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we’ve also got some great templates to help you.
Be yourself at Home
Home Group is committed to tackling prejudice and discrimination, not just for our customers, but for our colleagues too! We’re super proud of our internal Diversity Networks and allies (Multicultural, LGBTQIA+ and Disability) which support colleagues from different backgrounds to be their true selves. We recognise and celebrate our differences, together we make Home Group a great place to work!
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