HOUSING AND ESTATES MANAGEMENT
HOUSING CHOICE ADVISOR
Salary NS6 £20,493 - £21,748 per annum (Pay Award Pending)
37 hours per week
We are now recruiting to two newly created posts within our Housing and Estates Management Team. As Housing Choice Advisors, you will be responsible for the assessment of applications to the Housing Register in accordance with the Councils Housing Allocations policy. The successful candidates will provide a front line, customer focused housing service, including the provision of housing advice and referral to specialised officers, which is underpinned by customer service and a fair and consistent approach.
As part of the role, you will be responsible for a range of duties relating to Housing Choice and the Housing Register including, but not limited to:
- Investigating and assessing changes in circumstances
- Undertaking application reviews
- Providing advice and assistance to the public on all housing register related matters
- Undertaking relevant administrative tasks
- Responding to correspondence
- Providing reports and statistical information
- Assisting Senior Officers with the investigation of complaints
- Supporting colleagues with project work
In addition to the above, you will also be required to maintain a working knowledge and understanding of current legislation and good practice with regards to housing legislation, regulations and case law.
The successful candidates will have previous experience of giving housing advice to the public, and will be able to demonstrate the ability to work in line with policies, procedures and legislative guidance to make decisions. You will be able to communicate effectively with a range of people and will have tact and diplomacy where needed. You will also be able to prioritise a varied workload and will have a methodical and organised approach to tasks, ensuring accuracy and good record keeping.
As an employer, we can offer the successful candidates a competitive salary, enrolment in to a local government pension scheme, flexible hours, agile working, a generous annual leave entitlement that increases with service and discounted gym membership. In addition to this, you will be working with a friendly, professional and experienced team who are passionate about supporting our tenants.
Veterans/family of forces/ex-forces, those in care/care leavers, and candidates who declare a disability (as defined under the Equality Act 2010) will be guaranteed an interview provided they have demonstrated that they meet the essential criteria of the post as detailed in the Person Specification on their application form.
For an informal discussion about this post, please contact Maria Cook on 01636 655456 or firstname.lastname@example.org
Closing date for receipt of applications is 12 noon on 29 October 2021
Interviews will take place Wednesday 10 November 2021