This Vacancy has closed.
Scheme Support Officer
  • Employer: Medway Council
  • Reference: REC1029VR
  • Published: Mon 18/10/2021, 15:15 PM
  • Closing on: Sun 07/11/2021, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: Range 3 £20,526 - £26,450 per annum
  • DBS Check: Enhanced
  • Location: Medway Council, Gun Wharf, Dock Road, Chatham, Kent ME4 4TR, Kent

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Scheme Support Officer

We are currently recruiting for a Scheme Support Officer to deliver high quality management services to the residents and schemes and to provide ‘cover’ as required to other schemes and Scheme Support Officers.

To support tenants living within the HFIL schemes daily to ensure they can sustain

their tenancy and promote in assisting to live independently.

Undertake tenant document reviews to ensure all relevant information is current and reviewed twice yearly (medical/health information, medication, GP, emergency contact details and information held by central control).

To undertake P&P & tenancy audit visits annually in line policy and procedures completing all necessary paperwork.

To provide floating support to Medway Council’s general needs tenants as and when required.

To be responsible for the residents’ well-being checking daily or as agreed with the resident, liaising with care management / community nursing staff / Medway Helpline / GP and other organisations.

To support residents with basic rent enquiries and monitor on a weekly basis. To escalate to Housing Officer or Welfare Reform Team when required.

Participate as required in case conferences and other multidisciplinary case planning groups.

Ensure all processes and procedures are followed and adhered to for audit trail purposes.

To provide assistance as required to tenants to claim benefits / contact other statutory services.

To ensure that security systems are in place and operated at all times.

To be responsible for the management and maintenance of the schemes and reporting on the performance of contractors attending the schemes.

To be the first point of contact for all our residents dealing with all routine enquiries and liaising closely with the HFIL Team Leader /Housing Manager on complex matters.

To maintain records to meet statutory requirements to support the efficient management and administration of the schemes and the welfare of residents and the provision of performance information.

To protect / respect the confidentiality and privacy of all tenants.

Proactively identify routine repairs and maintenance issues and report them according to the agreed procedure.

Monitor the scheme cleaning and staff carrying out duties.

Undertake routine checks and effectiveness of the call system, telecare devices, and fire alarms – and any other systems that are identified as contributing to the health, safety, and wellbeing of tenants.

To undertake Fire, Health and Safety Risk Assessments and ensure all control measure are in place and applied.

To undertake inspections at each scheme in line with policy and procedure for Estate Inspections.

To undertake fire drills and evacuation procedures in accordance with the relevant risk assessments and procedures.

To assist with and manage the void procedures to reduce to a minimum the time a flat is unoccupied.

To undertake needs assessment visits of all potential tenants to ensure they are suitable and understand the implications of moving into a HFIL sheltered schemes.

To introduce and/ provide an induction for new tenants.

To identify and engage with tenants to avoid social isolation and encourage in participating in various activities.

Develop and maintain effective communication systems within the scheme, and with colleagues and/ other agencies.

In return we offer you:

  • Generous annual leave entitlement
  • Generous local government pension scheme package
  • Access to wider training and development qualifications
  • Flexible working scheme
  • Travel plan discounts
  • Car Benefit Scheme from Tusker
  • Access to CAREFIRST advice & counselling service
  • Employee discount scheme for national and local retailers
  • The Government has introduced new ways of supporting parents with childcare costs. Further details are available here: -

Our organisation:

Medway is a unitary authority in the South East of England, made up of the towns of Strood, Rochester, Chatham, Gillingham and Rainham and more rural areas, including the Hoo Peninsula.

Situated in Kent in the South-East of England, the area has plenty of green spaces, excellent facilities and easy access to the national motorway and rail networks, facilitating superb transport links to London.

We provide all local Government services for a quarter of a million people, looking after education, environment, social care, housing, planning, business and much more - everything from frontline services such as rubbish collection and events like the Dickens Festival to work that goes on behind the scenes to ensure services in Medway run smoothly and cost effectively.

Working at Medway Council means that you get to be part of this journey working alongside talented, professional colleagues to drive forward change to transform the lives of our residents and the communities they live in.

If you would like to have an informal discussion with the recruiting manager, please call Manjit Kaur on 07740 590450

Interviews are likely to be held virtually via Microsoft Teams.  Full details on how this will work will be sent to you, if your application is successfully shortlisted.    

Important Information-

Applicants must be able to demonstrate all essential requirements as listed in the job profile

Equal Opportunities Commitment Statement

Medway Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age

For further information please refer to the Medway information pack available as a download or to view online

Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.  All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.

Please visit for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.

We reserve the right to close this vacancy at any time prior to the closing date.