The starting salary for this role is £9,711 per annum and is based on a 18 working hour week. This post is based at Banstead Library, The Horseshoe, Bolter's Lane, Banstead, Surrey SM7 2AW.
Surrey is one of the largest county councils in the UK and has over 50 libraries across the county. Our library teams deliver a range of services to all members of the public. Times have changed from when all that libraries offered was to lend books and access to a reference collection. Now, in addition to lending books and providing a range of online reference resources, we also hold computer classes, Rhymetimes and Storytimes, and various other events such as Minecraft sessions and Code Clubs. We are able to offer a range of services including library services for the elderly or disabled.
We are looking for a friendly and enthusiastic person, to help us promote and deliver a first-class library service for the people of Surrey.
Educated to GCSE level or equivalent, the successful applicant will have good computer skills, with the ability to support library customers with MS Office and other IT applications. Library Assistants also deliver children’s activities including Rhymetimes and Storytimes, and support other library events, for example author talks and IT sessions for customers. In the absence of a senior member of staff they take responsibility for the day to day delivery of the service, and the building. They also support weekend staff, volunteers and volunteer activities. This role may involve periods of lone working or single manning.
We are looking for the following key skills from potential applicants:
- Excellent customer care skills
- Ability to use initiative and work under pressure with accuracy
- A basic understanding of working in a library
- Ability to manage time and workload
- Positive working attitude towards training and development
- Knowledge of using Microsoft Office packages
To be shortlisted to interview for this position your application will clearly evidence:
- Experience of working within a customer service environment
- An ability to work effectively under pressure in a busy multi-tasking environment, and independently as well as part of a team
- An interest in, and an enthusiasm for, books and reading, information delivery, and virtual services
- Flexibility towards work patterns
If you thrive on variety, have excellent customer care and communication skills, and are willing to have a go at a wide range of tasks, you will find this an enjoyable and satisfying role.
Please note that the attached rota is subject to temporary or long-term revision, when required, to meet the needs of the library service, including occasionally covering until 7pm.
Although based at Banstead Library, you will also work regularly at Ashtead, Epsom and Ewell Libraries which are in the same group and will travel to other locations to support the wider library network as required. There are no staff parking facilities at libraries in Surrey, however there are pay and display car parks close to most locations. If using public transport, please check what options are available for you to travel to individual locations, and when making your application, consider your travel costs and arrangements.
Staff talk about working for the library service, in this YouTube video: http://tinyurl.com/library-staff-talk
At Surrey, our values and behaviours are just as important as our skills and abilities. They shape who we are as an organisation. Find out more about the values we follow.
For more information please find the full job description below and refer to this before submitting your application. We also invite you to read our Life at Surrey handbook to see insights of the culture at Surrey and how as a valued employee, you can help shape our Council.
The job advert closes at 23:59 on 03/11/2021.
Interviews will take place week commencing 15/11/2021.
This is a fixed term contract until 31 March 2022.
For an informal discussion contact Katharine Herriott by e-mail at email@example.com.
We look forward to receiving your application. Please click on the apply online button below to submit.
From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.
Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.