This Vacancy has closed.
Housing Income Team Leader
  • Employer: Newark & Sherwood District Council
  • Reference: NSDC/21/169919
  • Published: Fri 22/10/2021, 10:10 AM
  • Closing on: Mon 15/11/2021, 12:00 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week, must be able to work outside normal office hours, including evenings and weekends at any location in the district, including participating in the Council's out of hours response and emergency planning as required.
  • Salary: NS12 £34,728 - £36,922 Pay Award Pending
  • DBS Check: No
  • Location: Farrar Close, Nottinghamshire

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Housing Income Team Leader


Salary NS12 £34,728 - £36,922 per annum (Pay Award Pending)

37 hours per week

We are now recruiting for a Housing Income Team Leader to lead the Income Management team to ensure tenancies are sustained and rent recovery is maximised.

As an employer, we can offer the successful candidate a competitive salary, enrolment in to a local government pension scheme, flexible hours, agile working, a generous annual leave entitlement that increases with service and discounted gym membership. In addition to this, you will be working with a friendly, professional and experienced team who are passionate about supporting our tenants.

In this role, you will be responsible for developing, and continuously improving, service delivery; ensuring your team engages with, and supports, tenants to enable tenancy success and that this is balanced with maximising rent income to the Council. In addition to providing line management for your team, you will also manage a caseload of complex cases, will respond to customer complaints and will be required to represent the Council at Court as required and achieve the best outcomes for all parties by using your extensive specialist knowledge and experience in income recovery processes, social housing, the welfare benefits systems and housing management systems.

The successful candidate will have significant, demonstrable experience working within a housing environment in addition to experience leading and developing an income recovery and sustainment service. You will also have previous experience of leading, motivating and mentoring a team and will be able to build effective relationships with a range of internal and external stakeholders in order to achieve good outcomes. With strong IT skills, you will be confident using a range of software packages and developing housing management systems and you will also be committed to delivering excellent customer service. You will also have the ability to interpret and apply policy and legislation to make sound judgements.

For an informal discussion about this post, please contact David Price on 01636 655538 or  

Veterans/family of forces/ex-forces, those in care/care leavers, and candidates who declare a disability (as defined under the Equality Act 2010) will be guaranteed an interview provided they have demonstrated that they meet the essential criteria of the post as detailed in the Person Specification on their application form.

Closing date for receipt of applications is 12 noon on Monday 15th November 2021

Interviews Date is to be confirmed