This Vacancy has closed.
Complaints Co-ordinator
  • Employer: Hexagon Housing
  • Reference: HH/21/170254
  • Published: Mon 25/10/2021, 15:50 PM
  • Closing on: Mon 08/11/2021, 23:59 PM
  • Working Pattern: Full Time
  • Hours: To be confirmed
  • Salary: £26,493 - £29,433
  • DBS Check: No
  • Location: London, Bromley, Corporation of London, Lewisham

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Complaints Co-ordinator


 Complaints Co-ordinator


Salary £26,493 - £29,433 (pro rata)


Hexagon Housing owns and manages over 4500 general needs homes in South-East London.  We take pride in providing high quality services to our customers, are committed to raising the quality of our services and putting residents at the heart of what we do.


This new role reporting to our Customer Services Manager offers an exciting and rewarding opportunity. We are looking for customer-focused individuals  with a high level of drive determination to help us achieve excellence in our handling of customer complaints across the Organisation.   


In addition to a proven background of working in front line customer services, and experience of customer complaint handling, you will have:-


  • excellent administration, organisation and communication skills
  • the ability to analyse information and make informed decisions within appropriate procedural and policy frameworks



You will be joining an award-winning organisation committed to employee engagement, where every employee is valued and listened to.  We will offer you excellent personal development, training and supervision to help you achieve your full potential, and an excellent package including pension scheme, performance related pay, hybrid flexible working, and 26 days annual leave rising to 31. 



For an application form and further details, please visit  Closing date:. Monday 8thNovember 2021

No agencies.


We are committed to building a diverse workforce and making Hexagon an inclusive place to work where everyone can be themselves and feel valued for their contribution.