This Vacancy has closed.
Involvement Officer
  • Employer: Shelter
  • Reference: SHEL/21/171892
  • Published: Tue 09/11/2021, 11:45 AM
  • Closing on: Sun 28/11/2021, 23:30 PM
  • Working Pattern: Full Time
  • Hours: To be confirmed
  • Salary: £23,847pa + excellent benefits including 30 days holiday and flexible working
  • DBS Check: No
  • Location: Greater Manchester

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Involvement Officer

One Year Fixed Term contract from January 2022 - December 2022


Closing date: 28 November 2021 at 11.30 pm

Do you have experience of working with people with social welfare issues and an understanding of social exclusion and the issues faced by people affected by homelessness? Then join Shelter as an Involvement Officer and you could soon be playing a vital role at the heart of our Fair Housing Futures project team.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the team
The Fair Housing Futures (FHF) project team, which sits within the Shelter Greater Manchester Community Services, is a 5-year project that’s in its last year. Funded by Nationwide Foundation, its aim is to transform the private rented sector (PRS) in Greater Manchester. It’s led by a Partnership Board and works with stakeholders to find innovative and collective solutions to the issues facing vulnerable tenants. Project strands include researching problems in the PRS, testing innovative solutions to problems identified, seeking to foreground the voices of PRS tenants in debates and thinking around policy and practice across GM. Join us, and you’ll also receive support from our Involvement Team, who aim to ensure that the views of those affected by the housing emergency shape and influence all of Shelter’s work.

About the role
The challenge here will be to take the lead in delivering a programme of involvement activities that build on FHF’s successes and learning to date. That will involve working closely with people at the bottom end of the PRS who have lived experience of problems such as disrepair, insecurity or rogue landlords, and who may have multiple and complex needs. Identifying how local people want to be involved in both the project and in wider policy and practice opportunities across Greater Manchester will be key. We’ll also rely on you to provide practical support and development opportunities to those involved, supporting them to tell their stories and speak out about issues affecting them and their local communities. And when it comes to helping to generate engagement opportunities for people with lived experience or working with stakeholders and policymakers to encourage co-production approaches in the development of policy and practice, again, we’ll count on you.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you
Used to working with people with lived experience to help them share their experiences and stories, you have a proven ability to plan and co-ordinate involvement activities that support and encourage them to get involved in Fair Housing Futures’ Work. What’s more, you’re great at developing successful relationships within a large organisation, as well as with external agencies and professionals. Presenting information and writing reports comes naturally to you too, plus you’re adept at using a range of IT tools to carry out your work, including case management systems, Microsoft Office applications, internet, email and online meetings. An inclusive and open mindset is also required, together with a collaborative approach, openness to risk and a willingness to be reflective and give and receive feedback and learn from successes and failures alike.


We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.