This Vacancy has closed.
Housing Services Manager
  • Employer: Central Bedfordshire Council
  • Reference: CBED/21/10446
  • Published: Thu 11/11/2021, 10:50 AM
  • Closing on: Fri 17/12/2021, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: £48,797 - £52,060 per annum pro rata
  • DBS Check: No
  • Location: Watling House, Dunstable, Bedfordshire

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More Information

Housing Services Manager

Team: Housing Initiatives Team

Job Family: Advising - CBG14

Salary: £48,797 - £52,060 per annum pro rata

Hours: Full-time 37 hours per week

Base Location: Watling House, Dunstable with agile working

Contract Type: Permanent

Closing Date: 17th December 2021 

Interview Date: w/c 3rd January 2022

More about the role:

The Housing Initiatives team are responsible for developing and delivering core business functions within a multi-million-pound modern, People and Values led Housing Service, through the provision of high-quality services and support, ensuring customers’ outcomes are at the centre of what is delivered at all times. The Housing Services Manager will find their greatness by playing a key role within a team focussed on improving business performance and driving forward innovative and creative initiatives that reflect the Council’s corporate objective for greatness. 

The team play a key role in innovating, improving business performance, supporting the Housing Service in driving forward innovative and creative initiatives that reflect the Council’s corporate objective for excellence.

The Housing Services Manager is a key management role for the Housing Service, responsible for and managing the “customer focus spine” of the business.

This includes preparation for a new regulatory framework, management, development, and improvement of the tenant engagement process, Housing Feedback (complaints and compliments) process, communications (including social media), project support in its wider sense, Housing’s HR resource strategy, Service and Workforce Planning, training and induction processes, video production, and quality assurance of various initiatives/reports/briefing papers/communications.

The role directly supports the Assistant Director and Housing Management team both to resolve problems and issues but also creates and provides ideas/solutions/improvements to benefit the whole Housing Service. The role holder is required to have wide ranging understanding of the Housing Service and how the activities interconnect. 

The role directly improves the service to benefit customers in several ways, including tenant input to performance, policies and plans, influencing improvements to the customers digital journey, developing action plans from complaints, comments, and compliments, but also through good two-way communication routes. The role will use this feedback and evidence to improve operational services.

The ideal candidate will have experience of working and managing within a housing service setting together with the knowledge and experience of shaping a customer journey through the use of performance monitoring, insight and understanding of the customer experience.

We are looking for a leader with grit, determination, and a genuine passion for customer excellence. They will need to be comfortable and confident about working with colleagues at all levels of the organisations, stakeholders, and customers. They will be great communicators, great problem solvers and great team players.

Join us, and take advantage of our rewards package, agile working, and the chance to learn and progress. Find your greatness by taking the lead in shaping our customers journey and their experience with the housing service.

Central Bedfordshire Council has its own vision and values that are integral to everything we do. Our area vision is to make Central Bedfordshire 'A great place to live and work’.

To assess your suitability for the role, you must demonstrate how you meet the key outcomes, accountabilities and competencies. To do this, you’ll need to refer the Family Profile, Role Profile and Competency Framework which can be found in the Recruitment Pack: Housing Services Manager Recruitment Pack

For an informal discussion about this position, please contact: Nick Costin at or call 07816 974255.

For queries related to the recruitment of this vacancy, please contact: The Recruitment Team at

Central Bedfordshire Council is an equal opportunities employer. We welcome enquiries from everyone and value diversity in the workplace. We are a Disability Confident employer, we are working to become a Disability Confident leader in our community. 

To maintain a fair and consistent approach for applicants, it is Central Bedfordshire Council's policy to only consider applications made via our online application system and we therefore thank you for not submitting your application offline. If you do not have a CV to hand, please look on our website for a CV template that you can use to create your CV to apply for this role.