This Vacancy has closed.
Business Support Officer (Safety Improvement Process)
  • Employer: Hertfordshire County Council
  • Reference: HCC18204
  • Published: Fri 12/11/2021, 11:17 AM
  • Closing on: Sun 28/11/2021, 11:17 AM
  • Working Pattern: Full Time
  • Hours: 37 hours
  • Salary: £27,741- £30,451
  • DBS Check: No
  • Location: Hemel Hempstead , Hertfordshire

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Business Support Officer (Safety Improvement Process)

Job title: Business Support Officer (Safety Improvement Process)

Location: Herts Valleys OPPD, Apsley

Salary range: £27,741- £30,451

Hours: 37 Hours

Contract: Permanent

Diversity: We are an inclusive employer and value a diverse workforce 

Job Duties: Working within the Older People and Sensory Services team, you will be at the forefront of co-ordinating strategy and serious concerns meetings with care providers to ensure the service meets its duties and obligations to vulnerable people.

You will work closely with senior managers within the department and have a pivotal role in organising and minuting complex, multi-stakeholder care meetings where confidentiality and professionalism need to be maintained.   

In addition, you will support managers in co-ordinating and responding to the demands for timely safeguarding intervention, carry out relevant research and facilitate the completion of practice audits to ensure a quality service that is continually improving.

The specific tasks include:

  • Arrange, minute, and contribute towards serious concerns about provider/establishment meetings
  • Research, monitor and collate safeguarding activity and statistics by quantity and quality
  • Co-ordinate safeguarding audits on individual cases to ensure accurate recording and correct procedures are followed
  • Create templates and collate information from service user questionnaires and surveys
  • Create action plans to improve statistical data, and to also note learning points and training needs for staff members
  • Contribute to safeguarding updates for fortnightly local meetings and quarterly board reports
  • Link with relevant teams to monitor recurring themes for improvement
  • Develop complex relationships with other teams and partner agencies

Closing Date: Sunday 28th  November 2021
Interview Date9th & 10th December 2021

For an informal discussion and more information please contact: Stan Williamson on 07914 081454

Benefits of Working for HCC:

  • Flexible Working Arrangements (depending on the role)
  • Excellent Career Development
  • Salary Exchange for Additional Benefits
  • Excellent Pension Scheme with Employer Contributions
  • Shopping Discounts
  • Support Groups & Wellbeing Schemes


Application Information


How to Apply: Please follow the 'Apply for Job' button at the bottom of the screen. As part of the application you will be required to upload your most recent CV ensuring gaps in employment have been addressed and includes your current, or most recent, employer. You are also asked to provide a supporting statement which is your opportunity to evidence how your skills, knowledge and experience match what we are looking for based on the Person Specification area of the attached Job Outline. If you do not supply a supporting statement, your application will be rejected.

Important Note re Interviews: Where we are able to, and in accordance with current COVID-19 Government guidelines in regard to social distancing, all interviews will be held virtually via Microsoft Teams. Full details on how this will work will be sent to you, should you be shortlisted for an interview.

Safeguarding: Safeguarding children and adults is of utmost importance to Hertfordshire County Council. The Council requires employees to abide by legislation and best practice to enable Hertfordshire to achieve this. This role has been identified as requiring a Disclosure & Barring Service (DBS) check. For more information Click Here

Non Hard to Fill Roles
Overseas Applications: We will accept applications from all applicants who already have an established right to work in the UK. Unfortunately, we are unable to provide sponsorships for this post 

Additional Information


English Fluency: The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post.

Disability Confident: We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

Why Hertfordshire: Watch our ‘Why Hertfordshire’ video. Our staff use their own words to tell their story and share their experiences of what it is like working here. Take your next step in your career.

Hertfordshire County Council is currently undertaking a review of its pay structure and terms and conditions. The council is undertaking this review as part of its commitment to continuing to be an employer of choice, by ensuring that its pay and terms and conditions are relevant to future working practices. You can read more about this on our website