This Vacancy has closed.
Customer Service Advisor
  • Employer: Wirral Metropolitan Borough Council
  • Reference: NS/21/172677
  • Published: Mon 15/11/2021, 11:50 AM
  • Closing on: Sun 28/11/2021, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 36.00 hours per week
  • Salary: £22,183 TO £24,491
  • DBS Check: Yes
  • Location: Merseyside

Vacancy Location

More Information

Customer Service Advisor

36.00 Hours per week

Band F

Wirral is home to vibrant, energetic and engaged communities, people who take real ownership of their local area and are passionate about making Wirral a better place. The council and its partners have pledged to #BeTheDifference.

We’ve got ambitious targets to meet by 2025. To achieve everything we have promised to our residents, we need people who are driven and ready to deliver the very best for our communities - #BeTheDifference.

An exciting opportunity has arisen to work in the council's fast paced Customer Services Department. The post holder will provide advice and assistance to the public on a wide range of Council Departments, Services and signpost to Partner Organisations.

The role involves supporting Wirral residents across a network of One Stop Shops at multiple sites and over the phone for a variety of council services.

Proven experience of giving information/advice on complex welfare/and or public service issues is essential. Also, proven experience of working in a demanding customer service role dealing with the public on a day-to-day basis in the appropriate areas. To be able to work flexibly in a demanding environment in a positive and productive manner and to have good interpersonal skills. Must also be competent in working with ICT.  

The ability to work outside normal office hours and work at multiple sites is essential. 

Should you wish to discuss informally, please contact Alex Chadwick on email  or Karen Lindop on

This post will require a Basic level DBS.

Do you want to #BeTheDifference?

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Please note that in accordance with the Council’s policy, employees who are in a formal redeployment situation will be considered in the first instance for all vacancies.

It is Council policy not to re-appoint any employee who has left under the terms of the Council's Early Voluntary Retirement (EVR) scheme or who have left with a voluntary severance (VS) package, unless in exceptional circumstances.

Applications will be accepted until midnight on the closing date.

We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications.

Applications can only be accepted through the Jobs page following registration.  Forms received via the post will not be processed.

All applicants invited to interview must evidence their right to work in the UK.  Details of required documents can be found by clicking the link at the bottom of the Jobs page.

The job description and other supporting documents will not be accessible once the vacancy closing date has passed so if a copy is required you should download it now.