This Vacancy has closed.
Customer and Operations Officer
  • Employer: Central Bedfordshire Council
  • Reference: CBED/21/10508
  • Published: Mon 29/11/2021, 9:53 AM
  • Closing on: Sun 09/01/2022, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: £20,092 to £21,748 per annum
  • DBS Check: No
  • Location: Priory House, Chicksands, Bedfordshire

Vacancy Location

More Information

Customer and Operations Officer

Team: Customer and Operations (Planning Technical Support)

Job Family: Providing CBG6

Salary: £20,092 to £21,748 per annum

Hours: 37 hours per week

Base Location: Priory House, Shefford

Contract Type: Fixed Term Contract – 12 months

Closing Date 9th January 2022

Interview Date: 13th January 2022


More about the role:

Do you offer an excellent customer service experience and have a key eye for detail? Would you like to join us for 12 months and be part of a very busy, motivated Planning Technical Support team? We are continually improving our working practices allowing us to provide a great service to those involved with the planning application process. Find your greatness helping us work towards the Governments and Central Bedfordshire’s growth programme.

Working as part of a busy team, you will provide high level technical support to Planning, Planning Enforcement, Planning Appeals and Specialist areas including Listed Buildings and Protected Trees, developing skills & knowledge to assist customers and colleagues.

Your key responsibilities will include:

  • Logging applications, enquiries, and customer responses onto IT systems
  • Becoming familiar with the databases and records we keep and help maintain them.
  • Checking applications received to check that we’ve got everything we need and notify the public and organisations about it. 
  • Provide information and advice, communicating with customers and members via phone, email and post.
  • Organise and support online & face to face meetings and events including creating PowerPoint presentations.
  • Monitor and deal with service area post, ensuring it is correctly scanned and recorded.

We are looking for a confident administrator who is keen and quick to learn. You will need to be self-motivated with a good team spirit and able to progress tasks without close supervision. Excellent communication skills are vital for this role allowing you to deal with a range of people politely and tactfully. You will need a good level of numeracy and literacy, and as all tasks are dealt with electronically, you will need to be IT literate with a good knowledge of Microsoft products.

Working at Central Bedfordshire Council is more than just a job. We feel proud that we make a positive difference to the lives of local people and play our part in making Central Bedfordshire a great place to live and work.

Join us, and take advantage of our rewards package, agile working and the chance to learn and progress. Find your greatness by helping us to deliver better services to the local community.

Central Bedfordshire Council has its own vision and values that are integral to everything we do. Our area vision is to make Central Bedfordshire 'A great place to live and work’.

Our Aspiration is to be a truly flexible employer.  We are happy to discuss location, hours and working pattern as part of the application process.

To assess your suitability for the role, you must demonstrate how you meet the key outcomes, accountabilities and competencies. To do this, you’ll need to refer the Family Profile, Role Profile and Competency Framework which can be found in the Recruitment Pack: Customer and Operations Officer

For an informal discussion about this position, please contact: 

Alison Hunt at or call on 0300 300 5093
Debbie Sharp at or call on 0300 300 5365 

For queries related to the recruitment of this vacancy, please contact: The Recruitment Team at  

Central Bedfordshire Council is an equal opportunities employer. We welcome enquiries from everyone and value diversity in the workplace. We are a Disability Confident employer, we are working to become a Disability Confident leader in our community.

To maintain a fair and consistent approach for applicants,it isCentral Bedfordshire Council'spolicy to only consider applications madevia our online applicationsystem and we therefore thank you for not submitting your application offline.If you do not have a CV to hand, please look on our website for a CV template that you can use to create your CV to apply for this role. ​