This Vacancy has closed.
Customer Care Officer (Housing Repairs Service)
  • Employer: Brighton & Hove City Council
  • Reference: orbis/TP/142184/19087
  • Published: Wed 24/11/2021, 0:00 AM
  • Closing on: Wed 15/12/2021, 0:00 AM
  • Working Pattern: Full Time
  • Hours: 37 hours plus 5.5 hours contracted overtime
  • Salary: £24,571 - £26,597 total pay including 5.5hrs p/w contracted overtime
  • DBS Check: No
  • Location: BN2 4QL

More Information

Customer Care Officer (Housing Repairs Service)

Job introduction

Are you passionate about providing excellent customer service? Would you like to support the residents in Brighton & Hove by delivering effective solutions for our repairs service?

If so, we’d welcome your application to support our customer helpdesk in our busy Housing Repairs and Maintenance Service.

The is a full time permanent role with 5.5hrs contracted overtime.

Interviews: Monday 20 December 2021

For an informal discussion, please contact Grant Ritchie - Interim Head of Service on 01273 296806

About the role

We are recruiting for a Customer Care Officer to join our Repairs Helpdesk Team. This is a busy role with the customer experience at its heart. You will be responsible for proactively investigating cases and linking in with relevant stakeholders in order to reach effective solutions.

Our housing repairs service has recently been insourced and we are looking for an enthusiastic individual to help deliver the service at a busy time.

You will have a good standard of IT skills and the ability to compose concise and informative letters to members of the public. Our residents come from a variety of backgrounds and some are vulnerable so you will need to be comfortable interacting with a wide range of people.

In return for your skills and hard work, we offer:

  • A standard working week of 37 hours per week plus 5.5 hours of contracted overtime (Monday – Friday 08.00 – 17.00). Part-time hours are available.
  • A full induction and on-going development
  • Paid annual leave
  • Pension scheme

For more information about the benefits of working at the council, visit Why work for us


As part of your application, you will need to upload your CV and answers to some shortlisting questions. Your answers to the shortlisting questions are the most important part of your application as they will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (CV guidance ( and Shortlisting questions guidance ( as this gives important advice which will increase your chance of success in the shortlisting process. 

Additional information

Your starting salary will be pro rata if the above position is term-time only. For part time applicants, where your working week is less than the council’s basic 37 hour week, contracted overtime rated pay will not form part of your working hours. This is because overtime rated pay is payable for hours worked in excess of the council’s basic 37 hour week. Your starting salary will be pro rata based on the basic annual salary elements of pay between £20,092 & £21,748.

Work Permits: This role does not meet the requirement for UK Visas and Immigration (UKVI) Points-based Immigration System. Successful candidates will need to evidence that they have the Right to Work in the UK.

Company information

We welcome applications from all sections of the community but particularly encourage applicants from a BME or White Other background as well as those who identify as male or trans as these groups are currently under-represented in our Directorate workforce.