Central Control Operator – working weekends (averaging 6.83 hours per week on a 3-week rolling rota)
Salary Band C, £3,785 - £4,097 per annum
Would you like to give something back into the community? Are you able to work at weekends? If so this could be the job for you.
We have a vacancy for a Central Control Operator to join our 24-hour, 365 day a year Central Control Team, working weekend shifts on a 3-week rota basis. You will need some degree of flexibility to complete training, attend team meetings or occasionally provide cover for colleagues on other shifts on an ad hoc basis during the week at various times of the day or night.
The job is lone working with the shift pattern being mornings’ week one, afternoons’ week two and every third weekend off. Full details can be found in the job pack.
We are looking for someone who enjoys talking to people on the telephone and able to stay calm whilst offering reassurance in a variety of situations, sometimes difficult ones. You will be part of the council’s Customer Service Team providing a helpline service to the people in North West Leicestershire. The team takes pride in delivering a speedy and professional response to our customers and provides a vital link through telecare community alarms for elderly and vulnerable persons who may need assistance by calling on the help of a named contact or the emergency services. The team also handles the council’s out of hours’ emergency calls from people throughout the district, e.g. housing maintenance emergencies for tenants, dangerous structures reported by Police or other major incidents such as fire or flood.
Please apply or if you would like to find out more about this opportunity please contact Kerry Wright, Customer Service Team Leader by email to
firstname.lastname@example.org or on 01530 454549
You can apply for any of our posts online at https://www.nwleics.gov.uk/pages/jobs_and_careers
Applications must be made using the on-line application process.
Disabled applicants who meet the essential criteria for the job will be guaranteed an interview.
We welcome applications from all sections of the community.
Closing Date: Monday 3 January 2022