This Vacancy has closed.
Keeping in Touch Adviser
  • Employer: Hertfordshire County Council
  • Reference: HCC20621
  • Published: Thu 15/09/2022, 16:31 PM
  • Closing on: Wed 28/09/2022, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week, Hours are generally 11am to 7pm Mon - Thu. Friday 9 am to 4.30pm.
  • Salary: £21,695 with the opportunity to progress to a maximum of £24,920
  • DBS Check: Enhanced
  • Location: Hertfordshire, Countywide

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More about this employer

Keeping in Touch Adviser

Job Title: Keeping in Touch Adviser
Location: Countywide
Starting Salary: £21,695 with the opportunity to progress to a maximum of £24,920 (pro rata for part-time)
Hours: 37 - Hours are generally 11am to 7pm Mon - Thu.  Friday 9 am to 4.30pm.
Contract: Fixed Term Contract until 31st December 2023

Diversity: We are an inclusive employer and value a diverse workforce 

Job Duties:

The Keeping in Touch Adviser is part of Services for Young People and provides information and advice through a variety of electronic, postal and telephone communication methods with young people aged 16 to 19 (up to 25 with Special Educational Needs or Care Leavers).    

This role mainly involves maintaining contact with young people with learning difficulties and/or disabilities and other vulnerable groups, to verify or update their current education or employment status and offer information and advice including signposting to further support if required. Most of this work is done by phone, however on occasion will require doorstep visits to young people’s addresses to establish contact, this work is done in pairs. Services for Young People offers targeted support for NEET (not in education, employment, and training) young people by providing a vacancy matching service, advice with applications to work or further education, CVs and interviews for employment and training opportunities.  

To be considered for the role you will be able to demonstrate that you can build positive rapport with young people and have excellent oral, written communication, and customer service skills.  You will be able to accurately maintain and update young people’s client records on a confidential client information database and record any job matching activity within operational timescales.  IT skills including use of social media are required, as is the ability to pay close attention to detail and record information accurately on data management systems. 


For an informal discussion, please contact Tracy Noble on 01438 843596 or email


Closing date: Wednesday 28 September

Interview date: Wednesday 5 October


Benefits of Working for HCC:

  • Flexible Working Arrangements (depending on the role)
  • Excellent Career Development
  • Salary Exchange for Additional Benefits
  • Excellent Pension Scheme with Employer Contributions
  • Shopping Discounts
  • Support Groups & Wellbeing Schemes


Application Information


How to Apply: Please follow the 'Apply for Job' button at the bottom of the screen. As part of the application you will be required to upload your most recent CV ensuring gaps in employment have been addressed and includes your current, or most recent, employer. You are also asked to provide a supporting statement which is your opportunity to evidence how your skills, knowledge and experience match what we are looking for based on the Person Specification area of the attached Job Outline. If you do not supply a supporting statement, your application will be rejected.

Safeguarding: Safeguarding children and adults is of utmost importance to Hertfordshire County Council. The Council requires employees to abide by legislation and best practice to enable Hertfordshire to achieve this. This role has been identified as requiring a Disclosure & Barring Service (DBS) check. For more information Click Here

Fixed Term and/or Secondment: This is a Fixed Term or Secondment vacancy. If you work for HCC or any other Local Authority and would like to be considered as a Secondment contract, please ensure you complete the attached Secondment Form as part of your application. If you do not, your application will be considered as a Fixed Term Contract only.

Driving Roles Only: As part of this role, you will be required to travel to other HCC Sites/Residences either using your own mode of transport or a company car. In light of this, the ability to drive and/or travel around the County is required for this role a DVLA check will be required on appointment.


Additional Information


English Fluency: The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post.

Disability Confident: We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

Why Hertfordshire: Watch our ‘Why Hertfordshire’ video. Our staff use their own words to tell their story and share their experiences of what it is like working here. Take your next step in your career.

Hertfordshire County Council has reviewed its pay structure and terms and conditions, as part of its commitment to continuing to be an employer of choice, in which we are currently in a period of transition. You an read more about this on our website.

CS Roles Only: We expect all Children Services employees to fulfil Hertfordshire's Professional Promise for how children, young people & young adults with special educational needs and  / or disabilities and their families should be treated. It is our agreement to place families and children at the centre of what we do, and helps parents and carers to understand and be able to hold us to account for how we provide our services. For further information please visit‘Professional Promise’