This Vacancy has closed.
Helpdesk Operator
  • Employer: Resources
  • Reference: RES/22/209129
  • Published: Thu 25/08/2022, 12:57 PM
  • Closing on: Sun 25/09/2022, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: £19,650 with the opportunity to progress to a maximum of £22,129 pa
  • DBS Check: No
  • Location: County Hall, Hertford, Hertfordshire

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Helpdesk Operator

Job Title: Helpdesk Operator

Location: County Hall, Hertford

Salary Range: £19,650 with the opportunity to progress to a maximum of £22,129 pa

Hours: 37 per week

Contract: Permanent


About you:
*Excellent customer service and IT skills
*Logical and organised

*Ability to prioritise work


*Flexibility to work beyond regular working hours as required and work alone using own initiative

About us:

Hertfordshire County Council is a leading local authority with a highly regarded Property service. This is your chance to be part of a busy team that is flexible, responds quickly to change and is never complacent. You’ll be taking on a diverse range of projects which promote Hertfordshire as an innovative, efficient authority with a commitment to helping to keep people healthy and safe and growing the economy.


Responsibilities also include:
*Manage and maintain the HCC property database used for recording all issues reported to the facilities helpdesk

*Perform remote problem solving and troubleshooting through diagnostic and pertinent questioning

*Log in detail all incoming job requests, assess the technical assistance or action required to deliver the best solution and pass through to the relevant facilities technician or contractor

*Liaise with external contractors and ensure that job sheets are completed within the SLA

*Financially check, verify and process contractor quotes and applications through to payment as required


If you think you have what is required and you are ready for a challenging, yet very rewarding role then please apply now to find out more.


For an informal discussion about this role please contact Denise Wood on 01992 556191.


Closing date: 25th September 2022

Interview date: 7th October 2022