This Vacancy has closed.
Assistant Customer Service Supervisor
  • Employer: Resources
  • Reference: RES/22/211260-HCC20991
  • Published: Tue 13/09/2022, 16:33 PM
  • Closing on: Sun 02/10/2022, 16:33 PM
  • Working Pattern: Full Time
  • Hours: 37 hours
  • Salary: £20,043 with the opportunity to progress to a maximum of £21,269 (pro rata for part-time)
  • DBS Check: No
  • Location: Welwyn Garden City, Hertfordshire

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Assistant Customer Service Supervisor

Job Title: Assistant Customer Service Supervisor
Location: Welwyn Garden City
Starting Salary: £20,043 with the opportunity to progress to a maximum of £21,269 (pro rata for part-time)
Hours: 37 hours per week
Contract: Permanent

Job Duties:

You will have the skills and abilities to support the Library Manager to actively supervise the team at Welwyn Garden City Library, including staff timetabling, training and development. You will also support with staff appraisals, and act as senior on duty as and when required.

Working as part of a team, you will deliver excellent customer service to library customers, ensuring all information, services and resources are available and promoted to members of the public.

You will have the ability to compile, maintain and provide effective returns for monthly financial and statistical information.

You will also actively engage with the delivery and promotion of all frontline services in the library and outreach activities as required.

Please note – your application will not be considered if you do not provide answers to the questions listed.

Please ensure you are able to work the hours on the attached rota before applying for this role.

For an informal discussion about the post and timetable details, please contact Joanne Smith (Library Manager) on

Closing Date:02.10.2022
Interview Date: 25.10.2022