Voids Officer, Apprenticeship
Fixed Term – 23 months
Full time 37 hours
Year 1 - £177 per week then National Min Wage
Our Housing and Communities Team are passionate about the people who live in our town; our vision is for everyone to have the opportunity to live in a good quality sustainable home within a lively and thriving neighbourhood. We have bags of energy and enthusiasm and channel this by seeking to innovate and create opportunities that have a lasting effect on the communities in Reading, keeping them at the heart of all we do. Our work is rewarding, we change lives for the better by tackling homelessness, building new homes and strengthening communities.
Reading Borough Council are really excited to offer this apprentice opportunity to young people who want to explore a career in Local Government. You will provide administration support to ensure that essential tasks are carried out in coordinating the Council’s void properties, to ensure that rent loss is kept to a minimum during this period and helping us continue to provide a supply of available properties for those who require a home. You will be supported to give accurate and appropriate housing advice, both verbally and in writing, interviewing applicants as and when appropriate, playing an active role in the detection and prevention of fraud.
We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.
About the role
In this role you will be responsible for supporting the Voids Coordinator and Senior Voids Coordinator with all things relating to our void properties. This will include liaising with tenants who are moving out of their homes, and other departments to ensure that the process from the property becoming empty through to re-letting is as efficient and seamless as possible.
As with any role in Housing Needs, the customer is at the centre of all our processes, and it is vital that this role supports this.
You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place. Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this:
Work Together as one team - work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do
Drive Efficiency - show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential
Be Ambitious - be demanding of our own performance – striving to be even better – and be prepared to engage with and challenge leaders in a constructive and positive way
Make a Difference to Reading - maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed
We are looking for someone who is enthusiastic about learning, dedicated, organised and has the following:
- Good general education – Maths/English GCSE Grade C/4 or equivalent or be willing to work towards completion of Functional Skills Level 2.
- Eligible to undertake Level 3 Business Administration Apprenticeship Standard and attend all necessary workshops and complete all set assignments tasks as per set deadlines
- Experience of providing a customer driven service.
- Computer literate and capable of operating the Council’s computerised systems.
We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.
A competitive salary alongside a range of benefits including:
- Generous holiday entitlement - 24 days holiday each year plus bank holidays - rising to 32 days after 10 years' service, with the option to buy additional leave
- A wide range of flexible working opportunities
- Modern working environment at the Civic Offices in the heart of Reading
Local Government Pension Scheme (LGPS)
- Life Assurance - three times your annual salary (for members of the LGPS)
- On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted, and a salary sacrifice scheme to help lower the cost of your nursery fees
- Season Ticket Loan - to help with the cost of your rail/ bus journey, to & from work
- Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax
Completing your application
Please ensure that when you are completing the application you are using the supporting statement to show how you meet the criteria set out in the person specification. We understand that you may not have obtained work experience, however you are able to translate educational or personal experiences to evidence your abilities. Please remember that we only have the information in the application form, in the first instance, to evidence your ability to carry out this role.
For more information on this position please contact Stephen.firstname.lastname@example.org
Closing Date: 2nd Oct
Interview Date: TBC
Please note that the closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.