CUSTOMER SERVICES ADVISOR
Salary NS6 £20,852 - £22,129 per annum, pay award pending
37 hours per week
Newark and Sherwood District Council is situated in the historic market town of Newark, in the heart of Nottinghamshire. We’re proud of our vast district and our national attractions including the National Civil War Centre, Newark Castle, Southwell Minster and Sherwood Forest. We’re easily accessible by both road and rail and we boast some of the nicest parks and green spaces in England. We’re an ambitious, forward thinking Council with strong values and a culture of doing our absolute best to serve our customers
We are looking for a focused individual who is interested in being part of our busy Customer Services Team. You will need to have excellent communication skills, the ability to use your own initiative, the desire and motivation to make a difference to our customers and the stamina to work in an ever-changing and constantly busy environment.
You will work at Castle House, Newark, or at one of our outreach centres, dealing with a wide range of customer enquiries. This includes face to face enquiries and answering calls in our contact centre which includes social media. You need to have a flexible approach with the ability to prioritise your work and react to a changing workload. Types of enquires we deal with are very varied - one minute you may be dealing with a waste enquiry then the next minute providing advice relating to planning or homelessness.
Excellent communication, keyboard and numeracy skills are required. In addition, experience of working in an appropriate customer orientated environment is essential as well as working on a variety of ICT systems to record, monitor and extract customer service information.
You will have the ability to meet targets, experience of working with on-line computer systems and will be educated to GCSE Grade C, or equivalent, in English and Mathematics. You must also have the ability to travel to the outreach stations within the district.
You will be working with a professional, committed and experienced team who are passionate about supporting us to deliver the objectives as outlined in our Community Plan.
We offer a competitive salary, enrolment in the local government pension scheme, some hybrid working, a generous annual leave entitlement that increases with service, a whole host of family-friendly benefits, 1 days’ paid volunteering leave, free staff car parking* and £10 gym membership at one of our four gyms in the district. *Free staff parking is valid until 31st July 2024.
For an informal discussion about this post, please contact either Clare Ashley 01636 655891, Tracey Streeter on 01636 655208 or Julie Houghton on 01636 655582.
For application forms, please visit our website www.newark-sherwooddc.gov.uk/jobs where you can complete your application online, however, you may request an application pack by e-mailing the HR Team via: firstname.lastname@example.org.
Veterans/family of forces/ex-forces, those in care/care leavers, and candidates who declare a disability (as defined under the Equality Act 2010) will be guaranteed an interview provided they have demonstrated that they meet the essential criteria of the post as detailed in the Person Specification on their application form.
Closing date: 12 noon on 19th September 2022