This Vacancy has closed.
Parking Support Officer
  • Employer: Central Bedfordshire Council
  • Reference: CBED/22/211481
  • Published: Thu 15/09/2022, 10:36 AM
  • Closing on: Fri 30/09/2022, 10:36 AM
  • Working Pattern: Flexible Hours, Full Time
  • Hours: 37 hours per week, Flexible/working from home
  • Salary: £20,444 - £22,129
  • DBS Check: No
  • Location: Thorn Turn Depot, Houghton Regis, Bedfordshire

Vacancy Location

More Information

Parking Support Officer

Team: Parking Enforcement

Job Family: Providing CBG6
Salary: £20,444 – £22,129 per annum pro rata
Hours: Full-time, 37 hours per week, Part-time may be considered. 

Base Location: Working from home and any CBC offices, including Thorn Turn Highways Depot, Grendall Lane, Houghton Regis, LU5 6GJ. You will be expected to attend a CBC office location on a monthly basis, and as needed to carry out your role 

Contract Type: Permanent, Hybrid.
Closing Date: 30th September 2022
Interview Date: To be arranged - A written exercise will be a part of the Interview. This will take place via Microsoft Teams. This software is free for users.  If there is an issue with accessing this technology, we are happy to discuss alternative arrangements prior to the interview. 

 

About Us: 

Central Bedfordshire is an ambitious authority, determined to be an exemplary one. Our strategic location and high quality of life mean we are one of the fastest growing areas in the country.  

As a council we face the same challenges every business does - investing in the right places and delivering great results. Except for us, it’s all about our 289,000 residents. We’re totally focussed on helping to improve their lives and making Central Bedfordshire a great place to live and work.  

This is a great time to join us on our journey. 

 

More about the role:

Our parking enforcement team aims to provide a high quality of civil enforcement action throughout Central Bedfordshire to aim to ensure the free movement of traffic and rotation of car parking spaces within our Public Car Parks and on street parking.

We ensure all Penalty Charge Notices are assessed on their individual circumstances and process these cases in accordance with the Traffic Management Act 2004.

By providing residents, visitors and businesses clear and effective parking solutions we help make sure Central Bedfordshire is a great place to live and work.

Your responsibilities will be to provide an efficient and effective service, working with the Council’s contractor on all aspects of Penalty Charge Notice (PCN) processing, through to debt recovery or closure of PCNs within statutory timescales. You will also be responsible for the processing and issuing of permits and dispensations.

Great communication is essential as you will be dealing with written and verbal enquiries in relation to PCNs and permits, including low level complaints, liaising with internal and external customers/contractors where necessary. You will be confident in dealing with members of the public, council members and partners while representing the Council in a positive and proactive manner.

Every day brings a new challenge; you will need to be empathetic, patient and listen to customers who may need advice or guidance and provide great customer service.

Your organisational skills and attention to detail will be an advantage to this role.

You will have excellent written and verbal communication skills, so customers are supported and advised appropriately.

You will provide this service in accordance with the council’s objectives and policies. Full training will be given to the successful candidate, this will include on the job training and a level 3 award for Notice Processors.

What we can offer you:

As well as joining a friendly, dedicated, and hardworking team you will have access to numerous benefits, including: 

  • Hybrid working arrangements as appropriate. We recognise the importance of supporting our employees to balance their home and work life and to be able to work in the most efficient way. As a hybrid worker you will be able to work from home with access to any CBC location.  

  • A £250 one off hybrid worker payment, helping you achieve a safe and suitable work space at home  

  • Support to work from abroad for up to a month a year where appropriate 

  • Generous family friendly policies and practices 

  • A supportive and inclusive environment that values and celebrates differences 

  • Staff network and support groups 

  • Annual leave allowance 24 days + statutory holidays rising to 31 days with length of service. 

  • Local Government Pension Scheme (LGPS). This is a valuable part of our rewards package for employees and includes Life Assurance: click here 

  • An Employee Assistance Programme offering support to all employees through workplace changes as well as other work, family and personal issues 

  • Training and Learning offer – we have access to hundreds of courses and role specific training is also available 

  • Access to discounts from local and national retailers 

 

Central Bedfordshire Council has its own vision and values that are integral to everything we do. Our area vision is to make Central Bedfordshire 'A great place to live and work’. 

Our aspiration is to be a truly flexible employer.  We welcome discussion on location, hours and working pattern as part of the application process. 

 

To assess your suitability for the role, you must demonstrate how you meet the key outcomes, accountabilities and competencies. To do this, you’ll need to refer the Family Profile, Role Profile and Competency Framework which can be found in the Recruitment Pack: Parking Support Officer Recruitment Pack

For an informal discussion about this position, please contact: Catherine Farenden at Catherine.farenden@centralbedfordshire.gov.uk or call 0300 300 4909.

For queries related to the recruitment of this vacancy, please contact: The Recruitment Team at recruitment@centralbedfordshire.gov.uk  

Central Bedfordshire Council is an equal opportunities employer. We are committed to improving the diversity of our workforce to better reflect the communities we serve.  Therefore we welcome applications from everyone. In addition we are a  Disability Confident employer, we are working to become a Disability Confident leader in our community. 

To maintain a fair and consistent approach for applicants, it is Central Bedfordshire Council's policy to only consider applications made via our online application system and we therefore thank you for not submitting your application offline. 

If you require assistance to apply for our roles, help with writing your CV, interview techniques or careers advice please contact our team of careers advisors at ncs@centralbedfordshire.gov.uk Our service is confidential, impartial and free for all.