This Vacancy has closed.
Senior Homeless Intervention Officer
  • Employer: Central Bedfordshire Council
  • Reference: CBED/22/11248
  • Published: Thu 15/09/2022, 12:04 PM
  • Closing on: Fri 30/09/2022, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: £34,629- £37,782 per annum pro rata
  • DBS Check: No
  • Location: Watling House, Dunstable, Bedfordshire

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More Information

Senior Homeless Intervention Officer

Team: Homelessness Intervention Team

Job Family: Advising - CBG11 (M)

Salary: £34,629- £37,782 per annum pro rata

Hours: 37 hours per week

Location: Working from home and any CBC offices, including Watling House, Dunstable. You will be expected to attend a CBC office location on a monthly basis, and as needed to carry out your role

Contract Type: Hybrid - Permanent

Closing Date: 30th September 2022

Interview Date: week commencing 17th October 2022

About Us:

Central Bedfordshire is an ambitious authority, determined to be an exemplary one. Our strategic location and high quality of life mean we are one of the fastest growing areas in the country.

As a council we face the same challenges every business does - investing in the right places and delivering great results. Except for us, it’s all about our 289,000 residents. We’re totally focussed on helping to improve their lives and making Central Bedfordshire a great place to live and work.

This is a great time to join us on our journey.

More about this role:

Our Housing Solutions Service are looking for a Senior Homeless Intervention Officer to join our award-nominated and innovative Homelessness Intervention Team to provide a person-centred service aimed at alleviating and preventing homelessness.

We are looking for driven, enthusiastic individual with a desire for enhancing development as well as improving the wellbeing of our customers.

Working in our Specialist Early Intervention & Prevention Team, you will supervise a small team of officers ensuring that day to day core statutory homeless duties is met and a comprehensive housing advice service is provided to vulnerable homeless households.

What you will be doing:

You will ensure clients’ housing requirements are in accordance with the Homelessness Reduction Act 2017, Part7 Housing Act 1996 (as amended), Equality Act 2010, Homelessness (Suitability of Accommodation) (England) Order 2012), and all other relevant legislation, are being correctly assessed in line with legal duties. You will achieve this by ensuring in depth knowledge of Housing and Homeless Legislation, including Landlord and Tenant, eviction proceedings Children’s Act and Care Act and an understanding of benefits/welfare system across the team.

In this role, you will supervise a small team of Homeless Intervention officers ensuring that day to day core statutory homeless duties are met and a comprehensive housing advice service is provided to vulnerable homeless households and an effective and efficient customer service is provided by your team. Providing support and casework management assistance to Homeless Intervention Officers.

In addition, you will be providing comprehensive and specialist housing advice service to members of the public. This will involve direct case oversight ensuring tight statutory deadlines are met and that best practice is instilled in day-to-day case work, whilst managing performance and attendance in line with HR processes. 

The post requires leadership skills, a confident engaging and a diplomatic communicator to ensure the service can meet the daily demands of clients who are homeless, threatened with homelessness or in need of housing advice. You will be working as part of a friendly team seeking to provide person-centred housing options to some of the most vulnerable people looking for homes.

You need to be resilient and thrive in a high pressured and fast paced environment, have the ability to manage incoming of housing demand whilst supporting the service to achieve strategic team objectives and KPI’s. You will also play a role in the development of other colleagues within the team by implementing a teaching hospital approach to deliver our training accreditation scheme. To achieve this, it is essential that you have qualifications or experience necessary to perform the job

You will be required to work across the Central Bedfordshire area and it is an essential requirement of the role to participate in the enhanced ‘Out of Hours’ homeless provision on a rota basis. You will also need to have access to a vehicle to occasionally drive to various locations.

What we can offer you:

As well as joining a friendly, dedicated, and hardworking team you will have access to numerous benefits, including:

  • Hybrid working arrangements as appropriate. We recognise the importance of supporting our employees to balance their home and work life and to be able to work in the most efficient way. As a hybrid worker you will be able to work from home with access to any CBC location.
  • A £250 one off hybrid worker payment, helping you achieve a safe and suitable work space at home
  • Support to work from abroad for up to a month a year where appropriate
  • Generous family friendly policies and practices
  • A supportive and inclusive environment that values and celebrates differences
  • Staff network and support groups
  • Annual leave allowance 24 days + statutory holidays rising to 31 days with length of service.
  • Local Government Pension Scheme (LGPS). This is a valuable part of our rewards package for employees and includes Life Assurance: click here
  • An Employee Assistance Programme offering support to all employees through workplace changes as well as other work, family and personal issues
  • Training and Learning offer – we have access to hundreds of courses and role specific training is also available
  • Access to discounts from local and national retailers

Central Bedfordshire Council has its own vision and values that are integral to everything we do. Our area vision is to make Central Bedfordshire 'A great place to live and work’.

Our aspiration is to be a truly flexible employer.  We welcome discussion on location, hours and working pattern as part of the application process.


You will be expected to demonstrate how you meet the key accountabilities and competencies detailed within this Recruitment Pack

For an informal discussion about this position, please contact: Mai Brown at or 0300 300 6697

For queries related to the recruitment of this vacancy, please contact: The Recruitment team at 


Central Bedfordshire Council reserves the right to close this vacancy before the advertised date if a large number of applications are received. If you would like to apply for this position then please keep information in mind when preparing your application.

Central Bedfordshire Council is an equal opportunities employer. We are committed to improving the diversity of our workforce to better reflect the communities we serve.  Therefore we welcome applications from everyone. In addition we are a  Disability Confident employer, we are working to become a Disability Confident leader in our community.

To maintain a fair and consistent approach for applicants, it is Central Bedfordshire Council's policy to only consider applications made via our online application system and we therefore thank you for not submitting your application offline.

If you require assistance to apply for our roles, help with writing your CV, interview techniques or careers advice please contact our team of careers advisors at Our service is confidential, impartial and free for all.