Customer Service Assistant
  • Employer: Central Bedfordshire Council
  • Reference: CBED/22/211616
  • Published: Thu 15/09/2022, 16:50 PM
  • Closing on: Thu 06/10/2022, 16:50 PM
  • Working Pattern: Part Time, Weekends
  • Hours: 23.25 hours per week, work rota
  • Salary: £18,887 - £19,264
  • DBS Check: Enhanced
  • Location: Houghton Regis , Bedfordshire

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More Information

Customer Service Assistant

Team: Leisure, Libraries and Countryside

Job Family: CBG4 Providing

Location: Houghton Regis Library
Salary: £18,887 -  £19,264 per annum pro rata 
Hours: 23.25 hrs per week

Contract Type: Permanent - Fixed
Closing Date: 5th October 2022
Interview Dates: To be confirmed.  Interviews will be held in person, venue to be advised.


About Us:

Central Bedfordshire is an ambitious authority, determined to be an exemplary one. Our strategic location and high quality of life mean we are one of the fastest growing areas in the country.   

As a council we face the same challenges every business does - investing in the right places and delivering great results. Except for us, it’s all about our 289,000 residents. We’re totally focussed on helping to improve their lives and making Central Bedfordshire a great place to live and work.   

This is a great time to join us on our journey. 

More about the role:

Houghton Regis Library is more than a place where you can find books, it is a valuable resource for the community and provides a place for members of the public to apply for jobs, research topics of interest and take part in clubs.   

We are looking for an enthusiastic person able to provide a first class service to customers. You will deliver a high level of customer service and interact effectively with a wide range of people on a daily basis.  The day to day duties including assisting customers to use our self service terminals, finding books and information for customers, taking part in promotional activities for both children and adults and dealing with library stock. You will actively promote and encourage the use of the Library,

You will help to deliver a vibrant, high quality, relevant and sustainable library service by contributing to Library Strategy priorities, engaging with new and existing customers and helping to increase library usage, and supporting the continuing modernization and transformation of this important service.

Experience of working with the public in front line customer service, IT skills (GNVQ level 2 or equivalent) and an interest in books, reading and information are essential. While experience of working in a library would be advantageous, more importantly you will bring with you enthusiasm, great communication skills and excellent customer service.

Although you will be based at one library, you must be able to work flexibly at other libraries if required. This post is 23.25hrs per week, there is a set two week rota with the following working pattern:

  Monday            Tuesday        Wednesday      Thursday      Friday           Saturday        Sunday                 Week 1    OFF  9 - 2pm  9 - 2pm  9 - 2pm  9 - 2pm  8.30 - 4pm             OFF  26.5hrs Week 2 OFF  9 - 2pm  9 - 2pm  9 - 2pm  9 - 2pm  OFF  OFF  20hrs


What we can offer you:

As well as joining a friendly, dedicated, and hardworking team you will have access to numerous benefits, including: 

  • Generous family friendly policies and practices 

  • A supportive and inclusive environment that values and celebrates differences 

  • Staff network and support groups 

  • Annual leave allowance 24 days + statutory holidays rising to 31 days with length of service. 

  • Local Government Pension Scheme (LGPS). This is a valuable part of our rewards package for employees and includes Life Assurance: click here 

  • An Employee Assistance Programme offering support to all employees through workplace changes as well as other work, family and personal issues 

  • Training and Learning offer – we have access to hundreds of courses and role specific training is also available 

  • Access to discounts from local and national retailers 

Central Bedfordshire Council has its own vision and values that are integral to everything we do. Our area vision is to make Central Bedfordshire 'A great place to live and work’. 


To view the job description/person specification for this role, click here: Customer Service Assistant Recruitment Pack


For an informal discussion about this position, please contact: Carly Levingstone at or on 0300 300 8000


For queries related to the recruitment of this vacancy, please contact: Recruitment Team at or on 0300 300 8000


Safeguarding :

Central Bedfordshire Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees, volunteers and contractors to share this commitment. This post is subject to the disclosure of criminal records.   

Central Bedfordshire Council is an equal opportunities employer. We are committed to improving the diversity of our workforce to better reflect the communities we serve.  Therefore we welcome applications from everyone. In addition we are a  Disability Confident employer, we are working to become a Disability Confident leader in our community. 

To maintain a fair and consistent approach for applicants, it is Central Bedfordshire Council's policy to only consider applications made via our online application system and we therefore thank you for not submitting your application offline. 

If you require assistance to apply for our roles, help with writing your CV, interview techniques or careers advice please contact our team of careers advisors at Our service is confidential, impartial and free for all. 

How to Apply

Please apply online via the link provided.


Please note, we do not accept CV’s submitted without a fully completed online application form.

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