Place of Work: You will be based at retirement housing schemes in the Eastbourne Borough and Lewes District areas. You will be required to attend meetings and work events at council offices.
Neighbourhood Housing are looking for a retirement housing advisor to join our team. The post holder will manage all aspects of housing management in retirement housing including tenancy management and building compliance and be expected to work flexibly across all the Lewes District and Eastbourne Borough areas. The role will require the candidate to have experience in managing tenancies within the social housing sector or with transferable skills, enthusiasm, communication skills, the ability to work well within a team and a willingness to learn.
- These roles are trained to be multi skilled managing a range of tenancy related cases in our busy retirement housing schemes across Eastbourne and Lewes.
- Manage complex cases dealing with vulnerable customers, including safeguarding, anti-social behaviour and joint partner working.
- Monitoring and recording health and safety in relation to our retirement housing buildings.
- To undertake personal tenancy sustainment plans which will include a tenant risk assessment.
You will need to enjoy working with people and be keen to play a key role in improving the lives and independence of our tenants. Retirement Housing Advisors are trained to be multi skilled, managing a range of tenancy related tasks, so you will require resilience and great time management skills. You will be working with vulnerable customers and undertaking a variety of duties including raising safeguarding concerns and working with our partner agencies, monitoring and recording health and safety in relation to our retirement housing schemes and writing personal tenancy sustainment plans which include a tenant risk assessment. You must be IT literate and have the ability to work on multiple systems such as MS office and housing management CRM systems.
You will need to have strong communication and organisational skills, be confident in challenging situations and be committed to assisting our customers in maintaining their wellbeing and independence.