Customer Services Adviser (First Line)
Salary: Starting from £13,725 to £15,154 per annum
Grade: Grade 4
Hours: 22.5 hours per week (Monday to Friday, 10.00am - 14:30pm)
Place of Work: Primarily Contact Centre based, in the office initially but possibility of working from home in future. Could be called into any of Adur and Worthing Councils’ customer contact locations
Closing date: 10th October 2022
Adur and Worthing Councils place the customer at the very heart of their business and are committed to the communities we represent.
We are looking to recruit an enthusiastic, professional and confident individual who thrives on providing great customer service.
You will need to provide information and advice to customers regarding 16+ different council service areas both face to face and on the telephone. Customers who contact us can be vulnerable, frustrated or distressed, so high levels of personal resilience and sophisticated communication skills are essential.
We expect all team members to be able to work flexibly. These roles are based within our Contact Centre in Portland House, Worthing, but you will be asked to provide assistance when needed at our face to face offices in Worthing and Shoreham.
These roles provide a crucial front line service for the Councils so you will need an ability to confidently handle telephone calls and visitors regarding Council business and to use IT systems to resolve customer enquiries effectively.
Previous customer service experience and knowledge of Council business would be useful, but training will be given. We are looking for a hardworking, adaptable adviser, committed to ensuring excellent customer service, even when the council is unable to provide the resolution the customer desires.
Advisers are often approached for input when the Councils are looking to improve services, so the right applicant will be comfortable in actively assisting in continual service improvement work.
The successful candidate will be subject to a Basic DBS clearance and three years employment referencing.
Staff are our most important asset and we therefore have a benefit package which reflects our continuing commitment to our employees. This includes:
Generous leave entitlement; a minimum of 25 days + Bank Holiday entitlement
Local Government Pension
Training & development
Employee Assistance Programme (EAP)
Flexible working options
We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. Staff work in a supportive and safe environment, recognising their responsibility to value and respect each other’s contributions. Standards of conduct must be of the highest level to ensure that no-one is harassed, bullied or victimised. We offer a range of family friendly, inclusive employment policies, staff engagement forums and are keen to hear from applicants from a variety of different backgrounds.